Open to opportunities

Sarah Taylor

@sarahtaylor1

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Dedicated IT Specialist focused on exceptional customer support.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in IT support.

I am a dedicated IT Specialist with a strong focus on providing exceptional customer support and resolving technical issues. My proficiency in hardware diagnostics and software troubleshooting has allowed me to maintain high levels of operational efficiency and user satisfaction. I pride myself on being a skilled communicator, fostering effective relationships that inspire and support my team. Even in high-stress, fast-paced environments, I remain positive, efficient, and dependable, handling heavy workloads while staying committed to deadlines with strong attention to detail.

Throughout my professional journey, I have gained valuable experience in various roles, including my recent position as an Onsite Specialist at Stryker, where I provided clinical surgical support and managed equipment needs during surgical procedures. My background in healthcare, combined with my technical skills, enables me to analyze and resolve product issues expediently, ensuring continuous high levels of service. I am also a proud member of the Golden Key International Honor Society and have consistently achieved academic excellence, being recognized on the Chancellor's List for five consecutive semesters.

Experience

Work history, roles, and key accomplishments

Onsite Specialist Inova Hospital

Stryker

Apr 2022 - Present (3 years 1 month)

Provided clinical surgical support by managing equipment, anticipating device needs, and troubleshooting Stryker equipment. Collaborated with O.R. personnel, central processing, and biomedical staff, offering on-call services and preparing equipment through decontamination, assembly, and sterilization. Analyzed and resolved routine and non-routine product issues expediently.

Clinical Surgical Support Troubleshooting Sterilization

Certified Nurse's Assistant

Maxim Healthcare

Jan 2020 - Present (5 years 4 months)

Managed assignments across multiple locations, utilizing skilled nursing care to enhance client well-being. Collaborated with clients on self-care, household tasks, and social interactions. Documented patient/client status with progress notes and updates.

Security Professional

Allied Universal

Jun 2016 - Present (8 years 11 months)

Maintained surveillance in a multi-business office building, ensuring the security of sensitive information and restricted areas. Monitored closed-circuit video cameras and key card access, identifying potential threats. Managed mediation for building and emergency officials, including security and first responders.

Security Operations Monitoring Access Control

Target Team Member

Target

Aug 2012 - Present (12 years 9 months)

Acquired comprehensive knowledge of various store operations and collaborated effectively with all teams. Replenished the sales floor with incoming merchandise, enhancing guest satisfaction through optimized product placement designs. Partnered with teammates to boost production and drive sales.

Inventory Management Merchandise Customer Service Team Collaboration Sales Driving

Education

Degrees, certifications, and relevant coursework

Purdue University Global

Bachelor of Science, Health and Wellness

Grade: 4.0

Activities and societies: Recipient of Chancellor's list for 5 consecutive semesters. Member of Golden Key International Honor Society and Purdue University Global Alumni.

Completed a Bachelor of Science in Health and Wellness, focusing on models for health and wellness, contemporary diet and nutrition, and complementary and integrative medicine. Coursework also included stress management, psychological and spiritual aspects of healing, and health and wellness programming design and administration.

University of Phoenix

Associate of Arts, Criminal Justice

Earned an Associate of Arts in Criminal Justice, covering topics such as introduction to behavioral science, psychology of human sexuality, and nutrition. Relevant coursework also included environmental science, cultural diversity, and contemporary business communication.