Jim Kirby
@jimkirby
Experienced Technical Support Specialist with a decade of expertise.
What I'm looking for
As a Technical Support Specialist with over 10 years of experience, I have honed my skills in both remote and onsite environments, providing exceptional support in enterprise settings. My expertise lies in diagnosing, documenting, and resolving hardware and software issues, utilizing tools such as ServiceNow, LogMeIn, and various remote access platforms. I pride myself on my ability to communicate effectively with clients, ensuring clarity and empathy in every interaction.
Throughout my career, I have demonstrated a strong commitment to operational efficiency and collaboration. I have successfully managed technical case workflows, mentored new engineers, and contributed to technical planning meetings. My experience spans various industries, including healthcare, printing, and government contracting, allowing me to adapt my problem-solving skills to meet diverse client needs.
I am passionate about user training and knowledge sharing, believing that empowering users leads to better outcomes. My analytical thinking and structured approach to problem-solving enable me to deliver traceable resolutions, ensuring that clients receive the highest level of support.
Experience
Work history, roles, and key accomplishments
Remote Support Engineer
Kforce
Jul 2018 - Present (7 years)
Delivered remote diagnostics and OS upgrades for HP Indigo systems. Managed technical case workflow via ServiceNow and remote tools. Mentored new engineers and contributed to technical planning meetings.
CHCS/AHLTA Administrator
Akimeka
May 2016 - May 2018 (2 years)
Administered DoD healthcare system profiles and access credentials. Ensured role accuracy and HIPAA-compliant operations. Resolved support issues with classified system protocols.
L2 Desktop Support Technician
Compucom
Feb 2014 - Nov 2015 (1 year 9 months)
Supported 300+ users with software, hardware, and networking. Conducted system installations and data integrity checks. Led user education sessions on key application usage.
Education
Degrees, certifications, and relevant coursework
Jim hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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