Jim Kirby

As a Technical Support Specialist with over 10 years of experience, I have honed my skills in both remote and onsite environments, providing exceptional support in enterprise settings. My expertise lies in diagnosing, documenting, and resolving hardware and software issues, utilizing tools such as ServiceNow, LogMeIn, and various remote access platforms. I pride myself on my ability to communicate effectively with clients, ensuring clarity and empathy in every interaction.

Throughout my career, I have demonstrated a strong commitment to operational efficiency and collaboration. I have successfully managed technical case workflows, mentored new engineers, and contributed to technical planning meetings. My experience spans various industries, including healthcare, printing, and government contracting, allowing me to adapt my problem-solving skills to meet diverse client needs.

I am passionate about user training and knowledge sharing, believing that empowering users leads to better outcomes. My analytical thinking and structured approach to problem-solving enable me to deliver traceable resolutions, ensuring that clients receive the highest level of support.