William Andrew

Developed audit-ready documentation for IT compliance, including a HIPAA Configuration Guide, SOPs, Runbooks, and process workflows. Collaborated with engineers and managed projects to deliver over 200 SOPs and 90 Runbooks.

Engineered Structured On-the-Job Training (SOJT) programs for new employees in the mortgage department using Articulate and Rise. Oversaw project design, development, and delivery of training requirements.

Developed training materials for the ServiceNow ServicePoint Knowledge Management System and created Visio Process Workflow Maps. Assisted management in meeting customer requirements for equipment and software.

Facilitated redesign of ICP Wholesale End-to-End Automation Workflow Process Mapping, published SOPs, and managed Confluence pages. Coordinated knowledge transfer training and supported project management in Agile environments.

Developed Visio and Nimbus Process Maps for medical devices, created SOPs and Work Instructions, and designed OJT materials using Camtasia and Captivate. Managed SABA Training Administration and ensured FDA compliance.

Technical writing and information security role at SRT Security Systems.

Technical writing and information security role at Iidon Security Systems.

Technical writing role at Maximus Federal.

Instructional design and technical writing role at Infor Systems.

Instructional design and technical writing role at Verizon.

Instructional design and technical writing role at Exeter Finance.

Instructional design and technical writing role at Ericsson.

Completed training on Captivate and RoboHelp, enhancing eLearning content development skills. Conducted Instructional Designer reviews of Captivate courseware.

Instructional design and technical writing role at ATT.

Designed training modules for Sales and Product Knowledge using Captivate within LMS. Facilitated training for 17,000 employees through a web-based training system.

Designed and implemented technical Epic Hospital Information Systems training using Captivate CBT at Parkland Health. Managed CBT projects via LMS, customizing training for hospital staff.

Instructional design and technical writing role at Vocal Data.

Trainer and sales consultant role at Neiman Marcus.

Instructional design and technical writing role at Efficient Networks.

Trainer and technical writer role at Cisco Systems/IPCell Tech.

Instructional designer role at Nortel.

Instructional designer role at Fujitsu Network.

Instructional designer role at Nortel Networks.

Instructional designer role at CAP Gemini.

Instructional designer and technical writer role at Texas Instruments.

Bachelor of Science in Applied Math with Business Applications from the University of Texas at Dallas from 1975 to 1977.