Gloria Miller
@gloriamiller
Senior Technical Writer and Instructional Designer driving AI-augmented learning and documentation.
What I'm looking for
I am a Senior Technical Writer and Instructional Designer with over 20 years delivering blended and e-learning ecosystems for high-stakes industries including Energy, Risk Management, and Defense.
I bridge complex engineering and API documentation to user-centric educational content, reducing onboarding time by 10 days and cutting reporting cycles by 70% through AI-augmented workflows and Agile methodologies.
My hands-on experience includes producing Train-the-Trainer videos, authoring installation guides with 100% accuracy, and building interactive course materials in Articulate Rise and Captivate.
I am TESOL certified, grounded in Adult Learning Theory (ADDIE/SAM), and focused on accessibility, gamification, and measurable learning outcomes to optimize productivity and learner retention.
Experience
Work history, roles, and key accomplishments
Technical Writer / L&D Specialist
TEKsystems
Mar 2025 - Present (1 year)
Accelerated delivery cycles by producing Train-the-Trainer videos with <24-hour turnaround and authored 100% accurate installation guides, reducing training time and improving cross-functional cohesion for energy system integrations.
Technical Writer / Instructional Designer
Fusion Risk Management
Mar 2023 - Mar 2025 (2 years)
Reduced documentation errors by 15% through a centralized content strategy and managed full-cycle documentation via Agile sprints, maintaining 100% accuracy across the Salesforce knowledge base.
Technical Writer / L&D Associate
TEKsystems
Nov 2021 - Sep 2022 (10 months)
Standardized complex billing and wholesale power procedures and visualized electrical system architectures with Visio to create internal roadmaps and modular training documentation.
Instructional Designer
1Prospect / Tipping Point Solutions
Dec 2017 - Nov 2021 (3 years 11 months)
Cut onboarding time by 10 days by designing 30+ gamified e-learning modules and improved learning outcomes through performance-based assessments and data-driven redesigns.
Instructor / Instructional Designer
GDIT
May 2004 - Dec 2017 (13 years 7 months)
Led instructor teams for the Military Intelligence Analyst course, maintained 100% alignment with Army doctrine across 18-week cycles, and reduced annual attrition by 4% through curriculum updates.
Education
Degrees, certifications, and relevant coursework
Leiden University
Certification, International Law
Completed a certification program in International Law at Leiden University/The Hague campus.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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