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Gloria Miller

@gloriamiller

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Senior Technical Writer and Instructional Designer driving AI-augmented learning and documentation.

United States

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What I'm looking for

I seek roles where I can design measurable, accessible learning experiences, apply AI-augmented content workflows, and lead cross-functional documentation efforts.

I am a Senior Technical Writer and Instructional Designer with over 20 years delivering blended and e-learning ecosystems for high-stakes industries including Energy, Risk Management, and Defense.

I bridge complex engineering and API documentation to user-centric educational content, reducing onboarding time by 10 days and cutting reporting cycles by 70% through AI-augmented workflows and Agile methodologies.

My hands-on experience includes producing Train-the-Trainer videos, authoring installation guides with 100% accuracy, and building interactive course materials in Articulate Rise and Captivate.

I am TESOL certified, grounded in Adult Learning Theory (ADDIE/SAM), and focused on accessibility, gamification, and measurable learning outcomes to optimize productivity and learner retention.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer / L&D Specialist

Current

TEKsystems

Mar 2025 - Present (1 year 3 months)

Accelerated delivery cycles by producing Train-the-Trainer videos with <24-hour turnaround and authored 100% accurate installation guides, reducing training time and improving cross-functional cohesion for energy system integrations.

Canva Vyond Visio Microsoft Office Technical Documentation

Technical Writer / Instructional Designer

Fusion Risk Management

Mar 2023 - Mar 2025 (2 years)

Reduced documentation errors by 15% through a centralized content strategy and managed full-cycle documentation via Agile sprints, maintaining 100% accuracy across the Salesforce knowledge base.

Content Strategy Salesforce Knowledge Base Articulate Rise Agile Scrum Customer Training Technical Writing

Technical Writer / L&D Associate

TEKsystems

Nov 2021 - Sep 2022 (10 months)

Standardized complex billing and wholesale power procedures and visualized electrical system architectures with Visio to create internal roadmaps and modular training documentation.

Visio Procedural Documentation Technical Writing Modular Documentation Cross Functional Collaboration Microsoft Office

Instructional Designer

1Prospect / Tipping Point Solutions

Dec 2017 - Nov 2021 (3 years 11 months)

Cut onboarding time by 10 days by designing 30+ gamified e-learning modules and improved learning outcomes through performance-based assessments and data-driven redesigns.

Adobe Captivate Camtasia Gamification Assessments Blended Learning Instructional Design

Instructor / Instructional Designer

GDIT

May 2004 - Dec 2017 (13 years 7 months)

Led instructor teams for the Military Intelligence Analyst course, maintained 100% alignment with Army doctrine across 18-week cycles, and reduced annual attrition by 4% through curriculum updates.

Curriculum Development Needs Analysis Military Training Mentoring Instructional Design