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Kristen Thompson-Dembeck

@kristenthompson-demb

Senior Instructional Designer at BlueCross BlueShield who converted 30 Captivate modules to Articulate Storyline.

At BlueCross BlueShield, I converted 30 Captivate eLearning modules to Articulate Storyline, improving accessibility and user experience. I also developed eLearning modules for the Health Claims Possessed computer program.

At Cigna Healthcare, I developed Medicare Sales training materials and eLearning modules, and conducted needs analysis to identify insurance agents’ training requirements. I also facilitated Train-the-Trainer sessions and mentored junior instructional designers.

At Leidos, I developed curriculum and training for FAA applications, including case studies, simulations, and online courses. I also created job aids and onboarding materials and tested courses on the Learning Management System.

Earlier, at Westat, I created 508-compliant training, storyboards, and job aids, and supported LMS tracking and maintenance. My background also includes instructional design and accreditation training work at American Psychological Association.

Experience

Work history, roles, and key accomplishments

Sr. Instructional Designer/Facilitator

BlueCross BlueShield

Jul 2023 - Jul 2026 (3 years)

Converted 30 Captivate eLearning modules to Articulate Storyline, improving accessibility and user experience. Developed eLearning modules for Health Claims using Captivate and facilitated Train-the-Trainer sessions.

Technical Training/Senior Analyst/Instructional Designer

Cigna Healthcare

Mar 2022 - Jul 2023 (1 year 4 months)

Developed Medicare Sales ILT documents, eLearning modules, and train-the-trainer materials. Conducted needs analysis and mentored junior instructional designers.

Articulate 360 Instructional Design Needs Analysis Train The Trainer (TTT)E Learning Storyboarding Quality Assurance Mentorship LMS Medicare Medicaid

Instructional Systems Designer - Contract

AMTIS

Jan 2022 - Mar 2022 (2 months)

Created storyboards, scripts, and scenario-based instruction using Nearpod for FAA curriculum. Conducted quality assurance on presentations and provided expertise in distributed learning.

Nearpod Storyboarding Scripting Scenario Based Instruction Curriculum Development Quality Assurance Distributed Learning

Instructional Systems Designer

Leidos

Nov 2017 - Dec 2021 (4 years 1 month)

Conducted needs assessments, developed curriculum for FAA, and created eLearning and ILT materials. Developed training for 23 FAA computer applications and collaborated with graphic designers.

Articulate 360 Needs Assessment Curriculum Development E Learning ILT Storyboarding SharePoint LMS Adult Learning Principles Case Studies Simulation

Training Specialist

Leidos

Mar 2017 - Nov 2017 (8 months)

Conducted needs assessments, developed job aids and storyboards, and delivered monthly ILTs on technical content. Managed training materials on SharePoint and provided one-on-one counseling.

Needs Assessment Job Aids Storyboarding ILT SharePoint Salesforce SAM Method Training Delivery Case Studies Simulation

Technical Training Assistant

Westat

Jul 2012 - Mar 2017 (4 years 8 months)

Designed and facilitated live virtual classroom training, developed storyboards and 508 compliant trainings, and managed LMS tracking. Assisted with contract proposal submissions and SharePoint development.

Adobe Connect Webex ADDIE Graphic Design Multimedia Storyboarding 508 Compliance LMS SharePoint Oracle Clinical Oracle RDC Job Aids User Manuals SOPs Working Instructions

Site Visit Manager (created position)/ISD

American Psychological Association

Feb 2007 - Feb 2011 (4 years)

Managed accreditation site visits, developed strategies to recruit and retain site visitors, and implemented technical training. Liaised with the Commission on Accreditation and planned events.

Project Planning Event Planning Training and Development Distance Learning Corporate Trainer Supervision Accreditation Liaison

Site Visit Coordinator/ISD

American Psychological Association

May 2005 - Feb 2007 (1 year 9 months)

Coordinated logistics for association meetings, developed and distributed printed materials, and recruited volunteer site visitors. Delivered presentations on accreditation processes.

Logistics Event Planning Training Materials Recruitment Presentation Skills Accreditation Continuing Education

Sr. Psychiatric Rehabilitation Counselor

Threshold Services

Aug 2001 - May 2005 (3 years 9 months)

Provided one-on-one psychological counseling to chronically mentally ill clients, liaised with governmental agencies, and oversaw medication distribution. Developed and facilitated client activities.

Counseling Medication Monitoring Client Activities Budgeting Government Liaison Rehabilitation