Open to opportunities

Juliet Akinyi

@julietakinyi

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Customer service professional dedicated to enhancing client satisfaction.

Kenya

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

With a solid background in customer service and administration, I have honed my skills in providing exceptional support and improving client experiences. At Savannah Evergreen, I successfully resolved 95% of customer issues on the first contact, leading to a 10% increase in customer satisfaction scores within six months. My proactive approach in identifying user feedback patterns has significantly decreased customer complaints by 20%.

Previously, as an Office Administrator at Shoprite Checkers LTD, I implemented a new scheduling system that reduced wait times and improved operational efficiency. My experience also includes managing communication with stakeholders and maintaining accurate records, ensuring smooth operations across various departments. I am passionate about leveraging my skills to create positive customer interactions and drive organizational success.