Open to opportunities

Juliet Akinyi

@julietakinyi

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Customer service professional dedicated to enhancing client satisfaction.

Kenya

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

With a solid background in customer service and administration, I have honed my skills in providing exceptional support and improving client experiences. At Savannah Evergreen, I successfully resolved 95% of customer issues on the first contact, leading to a 10% increase in customer satisfaction scores within six months. My proactive approach in identifying user feedback patterns has significantly decreased customer complaints by 20%.

Previously, as an Office Administrator at Shoprite Checkers LTD, I implemented a new scheduling system that reduced wait times and improved operational efficiency. My experience also includes managing communication with stakeholders and maintaining accurate records, ensuring smooth operations across various departments. I am passionate about leveraging my skills to create positive customer interactions and drive organizational success.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Savannah Evergreen

Aug 2022 - Sep 2023 (1 year 1 month)

Provided daily customer support through various channels, resolving 95% of issues on first contact. Improved customer satisfaction scores by 10% and decreased complaints by 20% through effective issue identification and reporting.

Customer Support Communication Skills Reporting Teamwork Zendesk Freshdesk

Office Administrator

Shoprite Checkers LTD

Nov 2018 - Jun 2021 (2 years 7 months)

Managed production schedules and conducted supplier audits. Implemented a new appointment scheduling system, reducing wait times, and maintained communication with suppliers and staff.

Communication Skills Teamwork Microsoft Office Suite Reporting

Advocacy and Administrative Officer

Kisumu Medical Education Trust

Aug 2016 - Sep 2017 (1 year 1 month)

Managed the organization's contact and donor database, provided administrative support to the advocacy team, and maintained communication with volunteers and stakeholders.

Communication Skills Reporting Teamwork Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor of Arts, Development Studies

2012 - 2016

Studied Development Studies with a focus on Information Technology, gaining insights into socio-economic development and the role of technology in enhancing community welfare.