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@julietakinyi
Customer service professional dedicated to enhancing client satisfaction.
With a solid background in customer service and administration, I have honed my skills in providing exceptional support and improving client experiences. At Savannah Evergreen, I successfully resolved 95% of customer issues on the first contact, leading to a 10% increase in customer satisfaction scores within six months. My proactive approach in identifying user feedback patterns has significantly decreased customer complaints by 20%.
Previously, as an Office Administrator at Shoprite Checkers LTD, I implemented a new scheduling system that reduced wait times and improved operational efficiency. My experience also includes managing communication with stakeholders and maintaining accurate records, ensuring smooth operations across various departments. I am passionate about leveraging my skills to create positive customer interactions and drive organizational success.
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Work history, roles, and key accomplishments
Savannah Evergreen
Aug 2022 - Sep 2023 (1 year 1 month)
Provided daily customer support through various channels, resolving 95% of issues on first contact. Improved customer satisfaction scores by 10% and decreased complaints by 20% through effective issue identification and reporting.
Shoprite Checkers LTD
Nov 2018 - Jun 2021 (2 years 7 months)
Managed production schedules and conducted supplier audits. Implemented a new appointment scheduling system, reducing wait times, and maintained communication with suppliers and staff.
Kisumu Medical Education Trust
Aug 2016 - Sep 2017 (1 year 1 month)
Managed the organization's contact and donor database, provided administrative support to the advocacy team, and maintained communication with volunteers and stakeholders.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Development Studies
2012 - 2016
Studied Development Studies with a focus on Information Technology, gaining insights into socio-economic development and the role of technology in enhancing community welfare.
Kenya Certificate of Secondary Education, General Education
2005 - 2009
Completed the Kenya Certificate of Secondary Education, acquiring foundational knowledge in various subjects and preparing for higher education.
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