RMRia Muendo
@riamuendo
Dedicated office administrator with a passion for operational excellence.
KenyaWhat I'm looking for
I am an experienced Office Administrator with a strong passion for operations and administration. My journey has been fueled by the belief that positive change can be achieved through effective organizational capabilities and innovative problem-solving. Over the years, I have honed my skills in managing logistical support, enhancing operational efficiency, and providing exceptional service to both internal and external stakeholders.
At Becton Dickinson East Africa Limited, I have successfully implemented operations management procedures that have significantly improved efficiency within the office. My role as the primary point of contact for various functions has allowed me to develop strong relationships and ensure seamless communication across departments. I take pride in my ability to empower individuals and teams, providing them with the necessary resources to achieve their goals and reach their full potential.
Throughout my career, I have consistently delivered projects on time and within budget, demonstrating my commitment to excellence and growth. I am eager to bring my skills and experience to a new opportunity where I can continue to make a positive impact and contribute to the success of the organization.
Experience
Work history, roles, and key accomplishments
Office Administrator
Becton Dickinson East Africa Limited
Mar 2021 - Present (4 years 2 months)
As an Office Administrator, I provide logistical support, manage travel arrangements, and enhance operational efficiency. I serve as the primary contact for communications and oversee various office operations, ensuring adherence to company identity and brand compliance.
Customer Service and Dispatch Manager
Rosewood Furniture Manufacturers Limited
Nov 2019 - Mar 2021 (1 year 4 months)
Managed customer service and dispatch operations, ensuring a seamless journey from purchase to delivery. Resolved client issues, led the dispatch team, and published metrics to enhance service quality.
Administrative Assistant
Eagle Group International Ltd
Oct 2018 - Oct 2019 (1 year)
Coordinated administrative processes to enhance operational efficiency. Maintained databases, facilitated meetings, and ensured smooth information flow within the company.
ICTS Service Desk Dispatcher
Computech Limited (Outsource - United Nations)
Nov 2017 - Mar 2018 (4 months)
Acted as the main point of contact for customer service requests, coordinating IT support teams and improving customer satisfaction through effective communication and issue resolution.
Administrative Assistant - IS Operations
Kenya Airways
Jun 2017 - Oct 2017 (4 months)
Managed departmental meetings, travel arrangements, and document filing. Assisted in vendor management and ensured the availability of office supplies and equipment.
Assistant Event Coordinator
FabUnique Kenya
Mar 2016 - Apr 2017 (1 year 1 month)
Coordinated events from planning to execution, managing budgets, vendor negotiations, and ensuring customer satisfaction. Handled logistics and compliance for successful event delivery.
Help Desk Administrator
Circuit Business Systems
Jan 2013 - Aug 2015 (2 years 7 months)
Provided technical support via phone and email, tracked purchase orders, and supervised tasks across departments to ensure efficient operations.
Customer Service Representative
Horizon Contact Centers Ltd
May 2012 - Nov 2012 (6 months)
Handled inbound calls and resolved customer complaints and queries, ensuring a high level of customer satisfaction.
I.T. Intern
KPA
Jun 2010 - Jul 2010 (1 month)
Assisted end users in troubleshooting and resolving IT issues, gaining hands-on experience in IT support.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the People
Master of Business Administration, Business Administration
2021 - 2023
Pursuing a Master of Business Administration with a focus on Business Administration and Management. The program emphasizes strategic decision-making, leadership skills, and operational efficiency.
JTJomo Kenyatta University of Agriculture and Technology
Bachelor's degree, Mathematics and Computer Science
2008 - 2012
Completed a Bachelor's degree in Mathematics and Computer Science, focusing on the principles of mathematics, programming, and computational theory.
Chogoria Girls High School
Kenya Certificate of Secondary Education
2003 - 2006
Achieved the Kenya Certificate of Secondary Education, which provided a solid foundation in various subjects, preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Website
linkedin.com/in/marianmuendoJob categories
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