Himalayas logo
Elizabeth WachiraEW
Looking for a job

Elizabeth Wachira

@elizabethwachira

Customer Service Professional with experience in both remote and in-person support across e-commerce and retail.

Kenya
Message

What I'm looking for

I am looking for a role in a dynamic organization that values efficiency and supports professional growth.

Customer-focused and detail-oriented Customer Service Representative with proven success in remote support roles. Experienced in handling high volumes of inquiries across chat, email, and social media, ensuring quick and empathetic resolution of order, payment, and technical issues. Skilled in using CRM and helpdesk tools, with a strong background in e-commerce, retail, and healthcare customer service. Adept at identifying recurring issues, escalating when necessary, and contributing to process improvements. Fluent in English and Swahili, with excellent communication skills and a commitment to delivering seamless customer experiences in fast-paced, remote-first environments.

Experience

Work history, roles, and key accomplishments

JU
Current

Customer service/chat support

Jumia

Feb 2024 - Present (1 year 8 months)

Handle customer queries through chat, email, or social media platforms
Guide customers through placing orders, tracking deliveries, returns, and cancellations
Process return and refund requests according to company policies.
Respond promptly and professionally to live chat inquiries
Liaise with logistics teams to resolve delivery delays or issues

Education

Degrees, certifications, and relevant coursework

Elizabeth hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Interested in hiring Elizabeth?

You can contact Elizabeth and 90k+ other talented remote workers on Himalayas.

Message Elizabeth

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Elizabeth Wachira - Customer service/chat support - Jumia | Himalayas