Looking for a job

Elizabeth Wachira

@elizabethwachira

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Customer Service Professional with experience in both remote and in-person support across e-commerce and retail.

Kenya

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What I'm looking for

I am looking for a role in a dynamic organization that values efficiency and supports professional growth.

Customer-focused and detail-oriented Customer Service Representative with proven success in remote support roles. Experienced in handling high volumes of inquiries across chat, email, and social media, ensuring quick and empathetic resolution of order, payment, and technical issues. Skilled in using CRM and helpdesk tools, with a strong background in e-commerce, retail, and healthcare customer service. Adept at identifying recurring issues, escalating when necessary, and contributing to process improvements. Fluent in English and Swahili, with excellent communication skills and a commitment to delivering seamless customer experiences in fast-paced, remote-first environments.

Experience

Work history, roles, and key accomplishments

Current

Customer service/chat support

Current

Jumia

Feb 2024 - Present (1 year 8 months)

Handle customer queries through chat, email, or social media platforms
Guide customers through placing orders, tracking deliveries, returns, and cancellations
Process return and refund requests according to company policies.
Respond promptly and professionally to live chat inquiries
Liaise with logistics teams to resolve delivery delays or issues

Customer service representative

Kings Dental Centre

Aug 2021 - Jan 2024 (2 years 5 months)

Welcomed patients, managed appointment scheduling, handled phone and email inquiries, and maintained accurate records. Assisted with billing, insurance verification, and ensured a smooth front-desk experience while providing a friendly and professional environment for patients.

Administrative Support Scheduling Coordination Report Preparation Confidentiality Research Operations Communication

Customer Service Representative

Majid Al Futtaim Carrefour Hypermarkets L L C

May 2019 - Oct 2020 (1 year 5 months)

Resolved customer queries and processed orders while maintaining high customer satisfaction. Acted as a point of contact for escalated issues and managed customer data with accuracy and confidentiality.

Customer Service Problem Solving Order Processing Conflict Resolution Data Management Communication Sales Support Confidentiality

Accounts Assistant

Co-operative Bank Of Kenya

May 2018 - Jan 2020 (1 year 8 months)

Managed accounts payable and receivable processes, ensuring timely payments and accurate invoicing. Assisted in financial reporting and implemented cost-saving measures, enhancing financial transparency and accuracy.