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Widson Junior D Val

@widsonjuniordval

Dynamic customer sales representative with a proven sales record.

United States
Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dynamic and results-driven Customer Sales Representative with over 6 years of experience in customer service, sales, and client retention. My proven ability to meet and exceed sales targets while delivering exceptional service spans various industries, including retail, roadside assistance, medical insurance, and tax services. Being bilingual in English and French, I possess strong communication skills and a customer-first mindset that allows me to connect with diverse clientele.

In my recent role at Petmeds, I assisted customers with their orders and inquiries, promoting services to encourage long-term engagement. My previous experience at United Healthcare saw me successfully cross-sell supplemental plans, contributing to a 15% increase in customer plan upgrades while maintaining a customer satisfaction score above 90%. I have a passion for helping customers and a track record of enhancing their experiences through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

TC

Customer Service Agent

TurboTax Call Center

Jan 2022 - Dec 2023 (1 year 11 months)

Assisted customers with product navigation and minor tax-related questions. Boosted customer retention through tailored upsell strategies during seasonal campaigns.

HD

Seasonal Sales Support & Customer Care

Harry and David

Sep 2022 - Dec 2022 (3 months)

Supported peak holiday sales by processing orders and handling customer complaints. Promoted gift packages and upgrades, increasing average order value by 20%.

Education

Degrees, certifications, and relevant coursework

South Georgia State College logoSC

South Georgia State College

Bachelor's Degree, Management

Obtained a Bachelor's Degree in Management, focusing on key business principles and leadership skills. Developed a strong foundation in organizational management and strategic planning.

South Georgia State College logoSC

South Georgia State College

Associate of Arts, Arts

Completed an Associate of Arts degree, building a foundational understanding across various disciplines. This program provided a broad educational background.

Tech stack

Software and tools used professionally

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Widson Junior D Val - Customer Service Representative - United Healthcare | Himalayas