Widson Junior D Val
@widsonjuniordval
Dynamic customer sales representative with a proven sales record.
United StatesWhat I'm looking for
I am a dynamic and results-driven Customer Sales Representative with over 6 years of experience in customer service, sales, and client retention. My proven ability to meet and exceed sales targets while delivering exceptional service spans various industries, including retail, roadside assistance, medical insurance, and tax services. Being bilingual in English and French, I possess strong communication skills and a customer-first mindset that allows me to connect with diverse clientele.
In my recent role at Petmeds, I assisted customers with their orders and inquiries, promoting services to encourage long-term engagement. My previous experience at United Healthcare saw me successfully cross-sell supplemental plans, contributing to a 15% increase in customer plan upgrades while maintaining a customer satisfaction score above 90%. I have a passion for helping customers and a track record of enhancing their experiences through effective communication and problem-solving.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
United Healthcare
Jan 2022 - Dec 2023 (1 year 11 months)
Handled inquiries related to health plans, coverage, and billing for a major insurance provider. Successfully cross-sold supplemental plans, contributing to a 15% increase in customer plan upgrades.
Customer Service Agent
TurboTax Call Center
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted customers with product navigation and minor tax-related questions. Boosted customer retention through tailored upsell strategies during seasonal campaigns.
Customer Service & Sales Representative
Petmeds
Mar 2023 - Sep 2023 (6 months)
Assisted customers in placing orders for medications, supplements, food, and other pet supplies. Promoted services such as Autoship and Vetster to encourage long-term customer engagement.
Seasonal Sales Support & Customer Care
Harry and David
Sep 2022 - Dec 2022 (3 months)
Supported peak holiday sales by processing orders and handling customer complaints. Promoted gift packages and upgrades, increasing average order value by 20%.
Roadside Assistance Agent
Agero
Jan 2019 - Dec 2020 (1 year 11 months)
Provided real-time assistance to customers in emergencies. Used persuasive communication to offer upgraded service plans and upsell partner products.
Education
Degrees, certifications, and relevant coursework
SCSouth Georgia State College
Bachelor's Degree, Management
Obtained a Bachelor's Degree in Management, focusing on key business principles and leadership skills. Developed a strong foundation in organizational management and strategic planning.
SCSouth Georgia State College
Associate of Arts, Arts
Completed an Associate of Arts degree, building a foundational understanding across various disciplines. This program provided a broad educational background.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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