Taliah Knox
@taliahknox
I am a customer service and sales professional specializing in remote support, conflict resolution, and retention.
What I'm looking for
I am a dedicated customer service and sales professional with over three years of experience delivering high-quality support in fast-paced and remote environments.
I have a proven track record driving sales through personalized service and upselling while managing high-volume customer interactions using tools like Zendesk and Salesforce. I have reduced wait times, introduced improved cash-handling processes, managed inventory, and upsold care packages and retail products to boost retention.
I bring empathy, adaptability, and a focus on measurable customer satisfaction to every role, and I am eager to contribute to a collaborative team that values excellent service, process improvement, and continued professional growth.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales Associate
Club Car Wash
Mar 2025 - Present (6 months)
Handle customer inquiries and account issues via phone and online channels, driving sales through personalized service and upselling to exceed monthly sales goals while improving service quality and inventory management.
Veterinary Assistant & Front Desk
Neel Veterinary Hospital
Jan 2023 - Present (2 years 8 months)
Provided front-line client service managing appointments, billing, and high call volumes; promoted preventive services and upsold care packages to drive retention and satisfaction.
Customer Service Specialist
Chick-fil-A
Jan 2022 - Jan 2023 (1 year)
Delivered top-tier guest service and managed cash transactions accurately, reducing wait times by streamlining order-taking and introducing cash-handling processes to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Midwest City High School
High School Diploma, General Studies
Earned a High School Diploma from Midwest City High School in Midwest City, Oklahoma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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