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Taliah Knox

@taliahknox

I am a customer service and sales professional specializing in remote support, conflict resolution, and retention.

United States
Message

What I'm looking for

I seek a remote customer support or sales role where I can leverage CRM and POS experience, drive retention through exceptional service and upselling, work in a collaborative culture, and grow into expanded customer-success responsibilities.

I am a dedicated customer service and sales professional with over three years of experience delivering high-quality support in fast-paced and remote environments.

I have a proven track record driving sales through personalized service and upselling while managing high-volume customer interactions using tools like Zendesk and Salesforce. I have reduced wait times, introduced improved cash-handling processes, managed inventory, and upsold care packages and retail products to boost retention.

I bring empathy, adaptability, and a focus on measurable customer satisfaction to every role, and I am eager to contribute to a collaborative team that values excellent service, process improvement, and continued professional growth.

Experience

Work history, roles, and key accomplishments

NH
Current

Veterinary Assistant & Front Desk

Neel Veterinary Hospital

Jan 2023 - Present (3 years 5 months)

Provided front-line client service managing appointments, billing, and high call volumes; promoted preventive services and upsold care packages to drive retention and satisfaction.

Education

Degrees, certifications, and relevant coursework

MS

Midwest City High School

High School Diploma, General Studies

Earned a High School Diploma from Midwest City High School in Midwest City, Oklahoma.

Tech stack

Software and tools used professionally

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