Pauline Pizarra
@paulinepizarra
A professional with 2 years as a CSR and 3 years as a QA Analyst specializing in Trust and Safety.
What I'm looking for
As a dedicated and results-driven Quality Assurance Analyst, I have honed my skills in Trust and Safety, ensuring the safety and satisfaction of users while maintaining high-quality standards across digital platforms. With a strong background in customer support and quality analysis, I am committed to utilizing my expertise in compliance inspections to drive excellence.
Throughout my professional journey, I have developed a keen eye for detail, excellent analytical skills, and the ability to work collaboratively with cross-functional teams. My experience in addressing safety incidents, investigating reports, and identifying potential risks has equipped me with the knowledge and skills necessary to excel in fast-paced and dynamic environments.
I am a passionate and driven individual with a strong desire to continue growing and learning. I am excited to leverage my skills and experience to make a meaningful impact in a new role, and I am confident that my unique blend of technical and interpersonal skills will enable me to make a valuable contribution to any organization.
Experience
Work history, roles, and key accomplishments
Quality Assurance Analyst
Alorica
Jul 2021 - Aug 2023 (2 years 1 month)
Reviewed and audited agent and customer interactions to ensure compliance with company policies and guidelines. Addressed and investigated reports of safety incidents, harassment, or other issues raised by customers as part of the Trust and Safety Team.
Technical Support Associate
VXI
Jan 2019 - Jul 2021 (2 years 6 months)
Answered and fixed technical problems as well as client inquiries by phone, email, and chat. Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
Customer Retention Associate
Concentrix
May 2018 - Jan 2019 (8 months)
Ensured that existing clients were satisfied with the company's products or services, thereby reducing customer turnover. Managed inquiries directly by answering customers' calls, emails, or chat requests and taking care of their billing and technical issues.
Education
Degrees, certifications, and relevant coursework
Pauline hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Interested in hiring Pauline?
You can contact Pauline and 90k+ other talented remote workers on Himalayas.
Message PaulineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
