Julia Marie Brusola

I am a detail-oriented professional with a strong background in customer service and virtual support. My experience includes evaluating calls, chats, and emails to ensure quality and compliance as a Senior Quality Evaluator at Concentrix Philippines. I am committed to delivering efficient, high-quality service and support, which has been a cornerstone of my career.

Throughout my time at Concentrix, I have honed my skills in client communication, scheduling, and issue resolution. I have provided feedback and coaching to agents, identified trends, and reported quality issues to management. My role has allowed me to participate in continuous improvement initiatives, ensuring that our team consistently meets and exceeds quality standards.

In addition to my experience in quality evaluation, I have worked as a Customer Service Representative, where I responded to customer inquiries and maintained accurate records of interactions. My educational background in Accountancy has further equipped me with strong analytical skills, which I apply in all aspects of my work.