Wesley Lotz
@wesleylotz
Customer-focused professional with 5+ years in service and support.
South AfricaWhat I'm looking for
I am a customer-focused and tech-savvy professional with over five years of experience in service, administration, and hands-on technical support. My career has been built on delivering efficient, friendly, and solution-oriented support in various environments, including remote settings. I pride myself on my ability to communicate clearly with customers, manage bookings, and resolve issues calmly and professionally.
Throughout my journey, I have developed a strong foundation in multitasking and adapting to new systems, which has enabled me to thrive in fast-paced and dynamic settings. My bilingual fluency in English and Afrikaans allows me to connect with a broader customer base, ensuring that I provide a professional and respectful service in every interaction. I am eager to grow within a team that values positive contributions and excellent customer service.
Experience
Work history, roles, and key accomplishments
Junior Technician
The Hose Van
Jan 2024 - Present (1 year 7 months)
Communicated with customers to confirm bookings, updates, and service details. Assembled mechanical systems based on client specifications and tracked tasks, timelines, and customer service tickets using digital tools.
Hose Assembler
Fluidco
Jan 2022 - Present (3 years 7 months)
Provided customer service for custom hydraulic system builds and handled client inquiries and updates on job timelines and status. Ensured accurate tracking of orders and inventory usage while working collaboratively with colleagues in a deadline-driven setting.
Assistant Landscaper
Megan Garden Services
Jan 2019 - Present (6 years 7 months)
Managed appointment bookings, invoices, and service confirmations, interacting with clients on-site and via phone/email to ensure satisfaction. Updated daily schedules and assisted with team coordination, providing reliable support while maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
DE GRENDAL SCHOOL
High School Diploma, General Studies
2014 - 2018
Activities and societies: RCL (Representative Council of Learners)
Completed secondary education with a focus on core subjects including English, Afrikaans, Mathematics, Life Skills, and Welding. Developed leadership skills through participation in the Representative Council of Learners (RCL).
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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