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Faustina Bransah

@faustinabransah

Dedicated customer service agent with a strong background in accounting.

Ghana
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What I'm looking for

I am looking for a challenging role that allows me to grow in accounting or customer service.

I am a passionate and dedicated professional with a Bachelor of Business Administration in Accounting from Methodist University College Ghana. My career has been focused on customer service, where I have honed my skills in communication and problem-solving. I thrive in challenging environments and enjoy working with teams to achieve common goals.

Throughout my career, I have gained valuable experience as a Customer Service Agent at Mobile Sports Ghana Limited, where I resolved customer issues and created awareness of products. My previous roles at the Electricity Company of Ghana and MTN Ghana have further strengthened my ability to handle customer inquiries and provide effective solutions. I am committed to continuous learning and development in my field.

Experience

Work history, roles, and key accomplishments

EG

Call Center Agent

Electricity Company of Ghana

Apr 2021 - Jan 2022 (9 months)

Managed incoming customer calls, escalated issues to appropriate departments, and assisted with meter recharges and billing inquiries.

MG

Call Centre Agent

MTN Ghana

Feb 2017 - Apr 2021 (4 years 2 months)

Resolved customer issues via calls, promoted existing products, and provided feedback to management based on customer interactions.

VA

National Service Personnel

Volta River Authority

Oct 2011 - Aug 2012 (10 months)

Processed staff loans and invoices, prepared payment vouchers, and maintained filing systems in the Accounts Department.

GS

Attachment

Ghana Audit Service

Jul 2009 - Oct 2009 (3 months)

Participated in stock taking, reconciled payment vouchers with cash books, and verified company expenditures and incomes.

Education

Degrees, certifications, and relevant coursework

Methodist University College Ghana logoMG

Methodist University College Ghana

Bachelor of Business Administration, Accounting

2007 - 2011

Studied for a Bachelor of Business Administration with a focus on Accounting, gaining knowledge in financial principles, accounting practices, and business management.

MS

Methodist Girls High School

Senior Secondary Certificate Examination

2002 - 2005

Completed Senior Secondary Certificate Examination, focusing on a broad curriculum that prepared for further education and professional development.

Tech stack

Software and tools used professionally

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Faustina Bransah - Customer Service Agent - Mobile Sports Ghana Limited | Himalayas