Faustina Bransah
@faustinabransah
Dedicated customer service agent with a strong background in accounting.
GhanaWhat I'm looking for
I am a passionate and dedicated professional with a Bachelor of Business Administration in Accounting from Methodist University College Ghana. My career has been focused on customer service, where I have honed my skills in communication and problem-solving. I thrive in challenging environments and enjoy working with teams to achieve common goals.
Throughout my career, I have gained valuable experience as a Customer Service Agent at Mobile Sports Ghana Limited, where I resolved customer issues and created awareness of products. My previous roles at the Electricity Company of Ghana and MTN Ghana have further strengthened my ability to handle customer inquiries and provide effective solutions. I am committed to continuous learning and development in my field.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Mobile Sports Ghana Limited
Jan 2022 - May 2024 (2 years 4 months)
Handled incoming calls and chats from customers to resolve issues, provided product awareness, and managed email and social media inquiries.
Call Center Agent
Electricity Company of Ghana
Apr 2021 - Jan 2022 (9 months)
Managed incoming customer calls, escalated issues to appropriate departments, and assisted with meter recharges and billing inquiries.
Call Centre Agent
MTN Ghana
Feb 2017 - Apr 2021 (4 years 2 months)
Resolved customer issues via calls, promoted existing products, and provided feedback to management based on customer interactions.
National Service Personnel
Volta River Authority
Oct 2011 - Aug 2012 (10 months)
Processed staff loans and invoices, prepared payment vouchers, and maintained filing systems in the Accounts Department.
Attachment
Ghana Audit Service
Jul 2009 - Oct 2009 (3 months)
Participated in stock taking, reconciled payment vouchers with cash books, and verified company expenditures and incomes.
Education
Degrees, certifications, and relevant coursework
MGMethodist University College Ghana
Bachelor of Business Administration, Accounting
2007 - 2011
Studied for a Bachelor of Business Administration with a focus on Accounting, gaining knowledge in financial principles, accounting practices, and business management.
Methodist Girls High School
Senior Secondary Certificate Examination
2002 - 2005
Completed Senior Secondary Certificate Examination, focusing on a broad curriculum that prepared for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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