Wellington Sapla
@wellingtonsapla
Operations professional with back-office experience in international teams, strong organization, problem-solving, and fluent English.
BrazilWhat I'm looking for
At Infobip, I managed internal support tickets and back-office requests, reviewed documents and forms, and verifyed information in internal systems. I worked primarily in English when coordinating with other teams and followed established internal procedures.
Previously at Grupo Services, I supported Santander customers with merchant disputes, unrecognized transactions, scams, and suspected fraud. I opened dispute cases, verified customer and transaction information, and guided customers through next steps.
Experience
Work history, roles, and key accomplishments
Managed internal support tickets and requests from different teams.
Reviewed documents and forms and checked information in internal systems.
Processed back-office requests according to internal procedures.
Worked mostly in English when communicating with other teams.
Provided inbound customer service for Santander, initially handling merchant disputes and later transferring to the fraud disputes team.
Handled cases involving merchant disputes, unrecognized transactions, scams and suspected fraud.
Opened and registered dispute cases using internal systems.
Collected and verified customer and transaction information required for each case.
Guided customers throu
Joined Fast Shop through Brazil’s Young Apprentice program. The apprenticeship was interrupted shortly after it began due to the COVID-19 pandemic.
Education
Degrees, certifications, and relevant coursework
Estácio
Technologist Degree, Data Science
2023 - 2026
Coursera
Foundations: Data, Data, Everywhere
2024 - 2024
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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