Looking for a job

aphetropy User

@aphetropyuser

Message

I support customers and operations through clear communication and reliable processes.

Brazil

Message

What I'm looking for

I'm looking for a customer support or operations role where I can improve workflows, resolve client issues, follow clear processes, and support diverse teams in English and Portuguese.

I'm currently supporting daily operations and customers at Horizonte Contábil Ltda through chat and digital messaging channels.

I help clients with account registrations, billing inquiries, compliance, software setup, troubleshooting, and document verification. I also manage internal platforms and database portals according to standard operating procedures.

Previously, at Vila Diverkids Entretenimento Ltda, I handled customer inquiries and issue resolution while managing payment tracking, basic financial reporting, document control, and organized internal records.

Experience

Work history, roles, and key accomplishments

Current

Operations & Support Assistant

Current

Horizonte Contábil Ltda

Jan 2021 - Present (5 years 8 months)

Provides daily operational and customer support via chat and digital messaging channels. Assists clients with account registrations, billing inquiries, and operational compliance, and manages internal platforms and database portals.

Customer Support Live Chat Email Support Administrative Support Enterprise Systems Process Optimization Data Management File Management Troubleshooting Document Verification SOP Adherence

Administrative & Customer Support Assistant

Vila Diverkids Entretenimento Ltda

Aug 2019 - Jul 2020 (11 months)

Managed customer service inquiries, feedback, and issue resolution with clear and effective communication. Executed daily administrative routines including payment tracking, basic financial reporting, and document control.