Julia Rosa
@juliarosa
Customer Support and Back Office professional
BrazilWhat I'm looking for
I am a Customer Support professional with over 3 years of experience in customer service and back-office operations. I bring experience supporting customers, handling information with accuracy, reviewing data, and using my analytical and problem-solving skills.
Throughout my experience, I have worked directly with customers and handled back-office activities, developing strong communication, organization and customer service skills.
My professional background has strengthened my ability to communicate clearly in English across reading, writing, comprehension and conversation. I am organized, adaptable, detail-oriented, comfortable learning new processes and tools, I thrive in multi-tasking and I like working in collaboration as a team.
Highlights:
✦ Built over 3 years of experience in Customer Support and Back Office
✦ Used advanced English communication skills in both roles
✦ Applied analytical and problem solving skills, organization, machine learning and improved user experience
I am passionate about working with customers and improving customer experience in general.
Looking forward to an opportunity where I can continue developing my professional skills and contribute to a customer-focused team.
Experience
Work history, roles, and key accomplishments
Worked in back-office operations applying organization, analytical skills, attention to detail, and professional communication to manage information and processes accurately.
- Applied analytical skills to review and organize information within operational processes.
- Improved user experience through machine learning
- Used English professionally for reading, writing, comprehension, and communica
Provided customer support using clear communication, organization, and attention to detail to address customer needs in a professional environment.
- Supported customers through professional and clear communication
- Applied customer service skills when handling different customer needs and situations
- Used advanced English across reading, writing, comprehension, and conversation.
Developed communication skills through interaction with different people and professional experience in a structured work environment, strengthening organization, punctuality, adaptability, and the ability to learn new processes. Built a foundation of professional responsibility and teamwork.
Education
Degrees, certifications, and relevant coursework
Maestro Brenno Rossi
High School Diploma
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
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