Open to opportunities

Bianca Lima

@biancalima

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Dedicated professional with experience in English teaching and customer service.

Brazil

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What I'm looking for

I am looking for a dynamic environment where I can apply my skills and grow professionally.

I am a dedicated professional with a strong background in English teaching, customer service, and operational support. Currently, I provide bilingual operational support for an international company, where I assist clients and internal teams with troubleshooting and process optimization. My role involves ensuring accurate documentation and effective communication with global teams to enhance workflow efficiency.

Previously, I worked as a call center agent, where I resolved customer inquiries and technical issues, achieving high satisfaction ratings through effective problem resolution. My experience also includes managing cash transactions as a cashier and designing engaging English lessons for students, which helped improve their language skills. I am passionate about applying my expertise in a dynamic and growth-oriented environment.

Experience

Work history, roles, and key accomplishments

Current

Operational Support

Current

5Ccompany

Jul 2024 - Present (11 months)

Providing bilingual operational support for an international company, assisting clients and internal teams with troubleshooting and process optimization. Responsible for accurate documentation and management of operational data while communicating effectively with global teams to enhance workflow efficiency.

Support Operations Troubleshooting Process Optimization Documentation Management Communication

Call Center Agent

Appmax

May 2022 - Jan 2024 (1 year 8 months)

Provided customer support via phone, efficiently resolving inquiries and technical issues. Maintained detailed records of customer interactions in CRM systems and achieved high customer satisfaction ratings through effective problem resolution.

Customer Support CRM Systems Customer Satisfaction

Cashier

SOS Bebidas

Dec 2020 - Dec 2021 (1 year)

Managed cash transactions and processed payments accurately. Assisted customers with product inquiries and purchases while maintaining store organization and assisting with inventory management.

Cash Transactions Inventory Management

English Teacher

Cursos Livres LTDA

Dec 2018 - Dec 2019 (1 year)

Designed and conducted engaging English lessons for students of various levels. Assessed student progress and adapted teaching methods accordingly, encouraging participation and improving language skills through interactive activities.

Assessments