Open to opportunities

Emily Silva Santos

@emilysilvasantos

Message

I lead administrative operations, customer support, and back-office processes with over six years of experience.

Brazil

Message

What I'm looking for

I'm looking for opportunities in administrative operations, customer support, customer experience, back-office, credit analysis, fraud prevention, or operations analysis and supervision.

I've built more than six years of experience across administrative routines, customer service, and back-office operations. At DSB Soluções Digitais, I worked as an Operations Supervisor, supporting operational performance and people management.

My work includes customer support through SAC, Reclame Aqui, and social media, as well as credit analysis, fraud prevention, and KPI analysis. I've also worked as a Quality Monitor at Malta Assessoria de Cobrança and as a Customer Service Agent at Teleperformance CRM S/A.

I'm trained in Customer Experience and currently pursuing a degree in Financial Management. I bring an organized, proactive, results-oriented approach supported by Microsoft Office skills and intermediate English.

Experience

Work history, roles, and key accomplishments

Operations Supervisor

DSB Soluções Digitais

Oct 2020 - Feb 2025 (4 years 4 months)

Supervised operations and managed teams, focusing on administrative routines and customer service. Analyzed indicators and supported back-office processes.

Administrative Operations Customer Service People Management KPI Analysis Back Office