Looking for a job

Daniel Alves

@danielcallipo

Business Administration professional with 15+ years of experience in operations management, business administration, customer services, sales support.

Brazil

Message

What I'm looking for

I'm seeking international remote opportunities in operations, customer service, customer support, sales, and administrative roles where I can lead teams, improve processes, and support strong business results.

I've managed operations, administration, customer service, and business results for Gracie Barra Flamengo & Tijuca, Artesanato do Pão, Vermont Contact Center, and Outback Steakhouse Brasil.

At Artesanato do Pão, I led the full operation across production, customer service, administration, inventory, costs, financial routines, and waste-reduction initiatives. I also developed multidisciplinary teams and standardized processes to improve daily execution.

I'm seeking international remote opportunities in operations, customer service, customer support, sales, and administrative roles, bringing 15+ years of leadership experience and advanced English.

Experience

Work history, roles, and key accomplishments

Administrator

Gracie Barra Flamengo & Tijuca

Jun 2021 - Jun 2026 (5 years)

Managed operational and administrative activities, organizing routines and monitoring business results. Led teams, supported customer acquisition and retention, handled financial controls, and standardized processes.

Operations Management Team Leadership Customer Service Financial Control Process Standardization Digital Marketing KPI Monitoring

General Manager

Artesanato do Pão

Sep 2011 - May 2021 (9 years 8 months)

Managed full operation including production, customer service, and administrative activities. Led a multidisciplinary team, managed inventory and costs, implemented waste-reduction initiatives, and standardized processes.

Operations Management Team Leadership Inventory Management Cost Control Process Standardization Financial Management Waste Reduction

Customer Service Supervisor

Vermont Contact Center

Jan 2010 - Dec 2011 (1 year 11 months)

Managed a customer service team and monitored performance indicators. Trained and developed employees and ensured service quality and operational routines.

Customer Service Team Management Training Performance Monitoring Quality Assurance

Store Manager

Outback Steakhouse Brasil

Aug 2006 - Oct 2010 (4 years 2 months)

Managed restaurant operations in a high-volume, customer-focused environment. Led, trained, and developed employees, ensuring service quality and process standardization.

Restaurant Operations Team Leadership Training Customer Service Process Standardization Administrative Management