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@waseemjamal
Customer-focused supervisor with strong experience in service, tutoring, and operations.
United StatesI am a customer-focused operations and escalation supervisor with extensive hands-on experience across customer service, non-emergency medical transportation (NEMT), food service, rideshare driving, and tutoring. I have led escalation teams, served over 2,000 NEMT members, achieved Top Agent recognition in customer care, and maintained a 4.9/5 customer rating while serving more than 7,000 customers in frontline roles.
I bring practical technical familiarity with Microsoft Office, Microsoft Project, and basic Adobe Photoshop, plus strong teamwork and individual contributor skills in tutoring, cashier/ordering operations, and back-of-house restaurant support. I seek roles where I can apply my supervision experience, operational knowledge, and commitment to high-quality service to improve processes and customer outcomes.
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Work history, roles, and key accomplishments
MISupervised escalation contact center operations for non-emergency medical transportation, managed teams, served 2,000+ members, and achieved top agent performance during 2023–2024.
AGR Group Inc.
Jan 2022 - Dec 2023 (1 year 11 months)
Handled inbound customer service calls and supported operational inquiries for AGR Group from 2022 to 2023, resolving member issues and processing requests.
LYProvided transportation services to passengers, completing rides and in-app transactions while maintaining a 4.9/5 rating across 2015–2021.
ECEvergreen Valley College
Jan 2015 - Dec 2017 (2 years 11 months)
Tutored individual students and assisted in-class and at the tutor desk, supporting coursework and improving student outcomes from 2015 to 2017.
Paolo’s Restaurant
Jan 2015 - Dec 2016 (1 year 11 months)
Assisted waitstaff with order delivery, bussing, and bar support to maintain service flow and customer satisfaction during 2015–2016.
PEPanda Express
Jan 2013 - Dec 2015 (2 years 11 months)
Provided front-of-house and kitchen support, assisting with food preparation and customer service across high-volume shifts from 2013 to 2015.
Degrees, certifications, and relevant coursework
CFBachelor of Arts, International Microeconomics
Grade: 3.8 GPA
Completed an international bachelor's program in International Microeconomics with a 3.8 GPA at California State Fullerton in 2020.
CCAssociate in Science, Business Administration
Grade: 3.3 GPA
Earned an Associate in Science in Business Administration with a 3.3 GPA from Cypress College in 2018.
DUBachelor of Science, Statistics Agriculture Engineering
Completed an international bachelor's program in Statistics Agriculture Engineering at Damascus University in 2012.
DUBachelor of Science, Data Systems Medical Engineering
Completed an international bachelor's program in Data Systems Medical Engineering at Damascus University in 2011.
High School Diploma, General Secondary Education
Completed an international high school diploma in Syria in 2010.
Software and tools used professionally
United StatesYou can contact Waseem and 90k+ other talented remote workers on Himalayas.
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