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Alexis Collazo

@alexiscollazo

Customer service professional at Uber who manages daily driving operations and resolves rider issues in English and Spanish.

United States

Message

At Olive Garden, I was promoted from Server & Bartender to Manager, overseeing daily operations for a location serving 200+ customers per day and supervising 70+ employees. I handled scheduling, hiring, onboarding, training, and performance management using Teamworx by CrunchTime.

At Uber, I manage scheduling, routing, and daily availability for my full-time driving business, and resolve trip issues with riders in English and Spanish. My customer service experience also includes processing orders and payments with Aloha and MICROS POS and handling escalated customer concerns.

Experience

Work history, roles, and key accomplishments

Current

Driver

Current

Uber

Jan 2026 - Present (9 months)

Operate a full-time driving business, managing scheduling, routing, and daily availability. Deliver courteous service to riders in English and Spanish, resolving trip issues on the spot.

Scheduling Routing Customer Service Bilingual Communication Record keeping

Server

Dave & Buster's

Jun 2025 - Jun 2026 (1 year)

Delivered attentive service in a fast-paced, high-volume environment, assisting customers in both languages. Used UKG to manage shift scheduling, availability, and time and attendance records.

Customer Service UKG POS systems Bilingual Communication Team Coordination

Manager

Olive Garden

May 2024 - Nov 2024 (6 months)

Directed daily operations for a location serving 200+ customers per day; supervised 70+ employees. Owned scheduling, hiring, onboarding, training, and performance management via Teamworx by CrunchTime.

Teamworx Scheduling Hiring Training Performance Management Inventory Management Cost Control Customer Service

Server & Bartender

Olive Garden

Oct 2021 - May 2024 (2 years 7 months)

Built repeat-customer relationships through friendly, professional communication and direct support. Entered orders and processed transactions using Aloha and MICROS POS while managing several tables.

Aloha Micros POS systems Customer Service Training Mentorship Bilingual Communication