Christopher TraderCT
Open to opportunities

Christopher Trader

@christophertrader

Experienced customer service professional with strong leadership skills.

United States
Message

What I'm looking for

I am seeking a role that allows me to lead teams, implement best practices, and foster a collaborative work environment.

With over 25 years of experience in customer service and public interaction, I have honed my skills in team leadership and supervisory roles. My journey has equipped me with a deep understanding of staffing, training, and development, enabling me to create effective training materials and courses that foster employee growth. I pride myself on my ability to motivate teams to achieve critical goals while maintaining a keen eye for detail and a commitment to excellence.

Throughout my career, I have successfully managed various roles, from being a Rideshare Driver to holding positions such as Director of Operations and Supervisor. My experience includes overseeing administrative and customer service teams, implementing corporate policies, and ensuring adherence to quality standards. I have a proven track record of generating insightful reports and analyses that inform decision-making and enhance operational efficiency.

I am passionate about fostering a positive work environment and believe in the power of effective communication. My goal is to leverage my extensive experience to contribute to a dynamic organization that values teamwork, innovation, and continuous improvement.

Experience

Work history, roles, and key accomplishments

UI
Current

Rideshare Driver

Uber Inc / Lyft Inc

Aug 2020 - Present (4 years 10 months)

Efficiently and safely transported passengers, maintaining an excellent driver rating through superior customer service. Optimized routes and schedules to maximize revenue while meticulously managing financial records and expenses.

AS

Accounts Payable Representative

Alice Campbell Staffing

Jan 2007 - Present (18 years 5 months)

Operated accounting software to record and analyze financial information, ensuring accuracy in figures and documents. Performed general office duties, including filing, answering phones, and handling correspondence.

BI

Customer Service Advocate Level II

Bluecross Blueshield Of Illinois

Aug 2003 - Present (21 years 10 months)

Protected the security of medical records, ensuring confidentiality and releasing information according to regulations. Responded to customer inquiries, notified them of claim results, and referred unresolved grievances to appropriate departments.

Education

Degrees, certifications, and relevant coursework

LS

Lanphier High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects.

Tech stack

Software and tools used professionally

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