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@christophertrader
Experienced customer service professional with strong leadership skills.
With over 25 years of experience in customer service and public interaction, I have honed my skills in team leadership and supervisory roles. My journey has equipped me with a deep understanding of staffing, training, and development, enabling me to create effective training materials and courses that foster employee growth. I pride myself on my ability to motivate teams to achieve critical goals while maintaining a keen eye for detail and a commitment to excellence.
Throughout my career, I have successfully managed various roles, from being a Rideshare Driver to holding positions such as Director of Operations and Supervisor. My experience includes overseeing administrative and customer service teams, implementing corporate policies, and ensuring adherence to quality standards. I have a proven track record of generating insightful reports and analyses that inform decision-making and enhance operational efficiency.
I am passionate about fostering a positive work environment and believe in the power of effective communication. My goal is to leverage my extensive experience to contribute to a dynamic organization that values teamwork, innovation, and continuous improvement.
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Work history, roles, and key accomplishments
Uber Inc / Lyft Inc
Aug 2020 - Present (5 years 3 months)
Efficiently and safely transported passengers, maintaining an excellent driver rating through superior customer service. Optimized routes and schedules to maximize revenue while meticulously managing financial records and expenses.
ImpactLife
Aug 2014 - Present (11 years 3 months)
Supervised office, administrative, and customer service employees, ensuring adherence to quality standards and proper procedures. Implemented corporate policies, trained staff, and evaluated performance to recommend personnel actions.
Action Now
Feb 2012 - Present (13 years 9 months)
Established and maintained community relationships to address needs and prevent service duplication. Directed professional staff and volunteers, researched community needs, and implemented training programs.
Foundation For A United Front
Jan 2010 - Present (15 years 10 months)
Coordinated comprehensive event services, including accommodation, transportation, catering, and security. Managed budgets, administrative procedures, and promotional materials, while also delivering speeches on social issues and organizational goals.
Sss Development
Sep 2009 - Present (16 years 2 months)
Provided excellent customer service, addressing inquiries and complaints, and supervised employees in sales and inventory management. Managed stock levels, conducted hiring and training, and enforced safety regulations.
Alice Campbell Staffing
Jan 2007 - Present (18 years 10 months)
Operated accounting software to record and analyze financial information, ensuring accuracy in figures and documents. Performed general office duties, including filing, answering phones, and handling correspondence.
Express Professionals
Jan 2006 - Present (19 years 10 months)
Analyzed potential loan markets to identify opportunities and informed investment decisions by forecasting economic conditions. Assisted in loan purchase decisions and managed pricing for new loans and commitments.
Bluecross Blueshield Of Illinois
Aug 2003 - Present (22 years 3 months)
Protected the security of medical records, ensuring confidentiality and releasing information according to regulations. Responded to customer inquiries, notified them of claim results, and referred unresolved grievances to appropriate departments.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects.
Software and tools used professionally
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