Lorenza Ramirez

I am a bilingual (English–Spanish) customer service professional with over 10 years of experience supporting customers in high-volume environments. I specialize in inbound calls, chat and email support, and resolving complex customer issues with empathy and attention to detail.

Throughout my career I have handled order processing, payment handling, POS transactions, and daily cash reconciliation while maintaining high standards of accuracy and professionalism. I have experience training and onboarding new staff and supporting team workflows to improve service consistency.

In leadership roles I managed daily customer service operations, supervised inventory control and ensured product availability, while maintaining strong relationships with repeat customers that supported retention and loyalty. I also work remotely as a bilingual Spanish tutor, delivering customized lessons and maintaining long-term client relationships.

I am seeking a remote customer service role focused on phone and chat support where I can apply my communication skills, bilingual abilities, and operational experience to improve customer satisfaction and contribute to team success.