Waqas Ahmad

I am a resourceful and tech-savvy support professional with over 3 years of experience in delivering high-quality assistance in both healthcare and SaaS environments. My journey has equipped me with the skills to manage customer inquiries, resolve product-related issues, and navigate complex systems such as EHR/EMR platforms. I pride myself on my ability to handle high volumes of communication through various channels while maintaining accuracy, empathy, and compliance.

In my current role as a Patient Support Specialist at Prima Systems, I engage with patients to schedule appointments and address their inquiries, ensuring they receive accurate and timely information. My previous experience as a Patient Experience Representative at PRG allowed me to enhance my problem-solving skills and contribute to process improvements, particularly in billing accuracy and patient communication. I am passionate about enhancing customer experience through clear communication and technology-driven solutions.