Muhammad Qasim
@muhammadqasim2
Technical Patient Support Specialist with expertise in EMR/EHR systems.
PakistanWhat I'm looking for
I am a dedicated Technical/Patient/Client Support Specialist with a proven track record in EMR/EHR systems and patient/client relations. My expertise lies in application support, patient scheduling, and data management, where I excel at troubleshooting complex issues and providing end-user support. I prioritize data accuracy and confidentiality, ensuring that all patient interactions are handled with professionalism and care.
Throughout my career, I have developed strong interpersonal, time management, and problem-solving skills. My experience includes working with various healthcare providers and clinics, managing patient records, and coordinating appointments effectively. I am passionate about improving patient experiences and ensuring seamless communication between patients and healthcare professionals.
Experience
Work history, roles, and key accomplishments
Patient Scheduler/Appointment Setter
HRMD Management, LLC
May 2024 - Jul 2024 (2 months)
Managed patient appointments by scheduling, rescheduling, and confirming via phone and email. Ensured accuracy and confidentiality of patient records in eClinicalWorks and coordinated with healthcare providers for smooth appointment management.
Patient Scheduler
HRMD Management, LLC
May 2024 - Jul 2024 (2 months)
Managed patient appointments through scheduling, rescheduling, and confirming via phone and email. Ensured accuracy and confidentiality of patient records in eClinicalWorks while coordinating with healthcare providers. Handled patient inquiries and resolved scheduling conflicts professionally.
Application Support Analyst
MD Vision Pakistan
Jun 2023 - Jan 2024 (7 months)
Provided technical support for MD Vision's EMR/EHR systems, troubleshooting complex application issues. Communicated with clients and patients, created laboratory orders, and integrated devices while ensuring accurate reporting and data management.
Application Support Analyst
MD Vision Pakistan
Jun 2023 - Jan 2024 (7 months)
Provided technical support for EMR/EHR systems, troubleshooting complex application issues and communicating with clients. Managed laboratory orders and integrated devices while ensuring accurate reporting.
Patient Scheduling Representative
Intellias Pro Private Limited
Nov 2021 - Feb 2023 (1 year 3 months)
Contacted patients to confirm appointments and gather necessary information. Managed patient data entry into electronic medical records and facilitated efficient communication between departments for scheduling and follow-ups.
Patient Scheduling Representative
Intellias Pro Private Limited
Nov 2021 - Feb 2023 (1 year 3 months)
Contacted patients for appointment confirmations and data collection. Managed patient records in the electronic medical record system and ensured efficient scheduling and follow-up.
Education
Degrees, certifications, and relevant coursework
Punjab Board of Technical Education
Associate of Applied Science, Electrical, Electronics Engineering Technologies
2012 - 2015
Studied Electrical and Electronics Engineering Technologies, focusing on the application of electrical principles and technologies in various fields.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
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