Joi Jamison

I am a compassionate and detail-oriented Healthcare Support and Customer Service professional with over 5 years of experience in both remote and clinical healthcare environments. My expertise lies in patient communication, insurance verification, claims follow-up, and navigating EHR systems. I have successfully supported operations at Change Healthcare/Optum and Saint Francis Health System, where I enhanced patient satisfaction and improved billing accuracy.

In my role as a Remote Patient Support Representative at Change Healthcare/Optum, I handled inbound and outbound patient calls, resolving billing issues and assisting with insurance inquiries. I maintained a satisfaction rating of over 95% while managing high call volumes in a fast-paced environment. My experience as a Patient Account Representative at Saint Francis Health System further honed my skills in managing patient billing inquiries and coordinating with insurance companies for claim resolution.