Shantel Patterson

Supported 100+ healthcare providers with Medicare/Medicaid benefit eligibility, claims status, and prior authorization inquiries while maintaining HIPAA-compliant documentation across multiple systems.

Assisted customers with account access, product navigation, and tax documentation guidance, resolving 30+ inquiries daily and meeting response time and satisfaction metrics.

Supported patient scheduling and insurance verification, secured prior authorizations, maintained HIPAA-compliant records, and coordinated with clinical staff in a fast-paced environment.

Handled 50+ inbound calls daily to resolve customer inquiries, updated customer accounts accurately, and followed protocols to ensure consistent service and compliance.

Managed provider calendars and scheduled virtual appointments for 100+ providers, triaged 50+ patient messages daily, verified patient information, and maintained accurate EMR documentation to support telehealth workflows.

Activities and societies: Coursework includes 3M Coding and Reimbursement and EHR Go; advancing CPC certification studies with AAPC.

Pursuing an Undergraduate Certificate in Medical Billing and Coding with coursework in ICD-10-PCS, medical terminology, anatomy and physiology, and health information processes with lab; expected completion January 2026.

Completed an Associate of Applied Science in Accounting at Vance-Granville Community College, focusing on practical accounting skills and financial recordkeeping; degree conferred December 2011.