Haider Abbas

Verify insurance eligibility and coordinate prior authorizations while assisting patients with scheduling, rescheduling, medication refills, healthcare referrals, and portal access. Maintain accurate documentation and collaborate with providers and insurers to streamline healthcare workflows.

Support the full sales cycle by handling inbound inquiries and outbound outreach for custom packaging, coordinating with design and production teams in the U.S. and China to deliver tailored solutions and ensure timely order fulfillment.

Delivered real-time customer support for Walmart U.S. customers via live chat, resolving order, payment, delivery, and account-related inquiries while maintaining high customer satisfaction.

Offered personalized support via email and chat, assisting customers with laptop selection, hardware troubleshooting, product information, and returns—ensuring a positive experience through clear, effective communication.

Improved production by monitoring operator performance and coordinating with unit managers to meet targets. Conducted tailored tests for new tailors to ensure high-performing hires, using data-driven solutions to boost overall productivity and efficiency.

Completed a 4-year B.Sc. in Industrial Engineering & Management at the Institute of Quality & Technology Management (IQTM), Punjab University, studying operations research, quality management, project planning, process design, and industrial economics.

Completed FSc Pre-Engineering from Punjab College, Gujranwala Campus, studying core science subjects including Mathematics, Physics, and Chemistry.