Vianah Humphrey

Provided remote customer support via email and telephone, proficiently utilizing Microsoft programs like Teams and Word. Assessed customer issues and offered first-level support for problem resolution, including program eligibility, benefits explanation, card activation, and payment assistance. Excelled in a busy call center environment by multitasking effectively and maintaining high work standar

Aided in developing and improving patient management and workflow processes while providing high-quality customer service for patient registration. Maintained strict HIPAA standards when handling patient information and communicated with patients regarding appointments. Utilized medical software for scheduling, registration, and chart maintenance, performing diversified administrative and secretar

Reviewed electronic charts to ensure all records were available for providers and utilized EMR to locate patient information. Optimized provider schedules and patient satisfaction through efficient scheduling and warm greetings. Verified financial records, collected patient payments, and handled front-end revenue cycle processes including check-in/check-out and third-party claims.

Addressed customer inquiries in a timely and accurate fashion, adhering to company policies and exceeding monthly quotas. Maintained a consistent work ethic, which allowed for exceeding productivity goals and quickly troubleshooting and de-escalating issues. Focused on providing quality customer service and achieving customer satisfaction in a fast-paced environment.

Completed high school education, acquiring foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.