Open to opportunities

Siphenathi User

@siphenathiuser

Message

Motivated customer service professional with a focus on client satisfaction.

South Africa

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a motivated and results-driven Customer Service & Call Center Professional with 1.5 years of experience in inbound and outbound call handling. My expertise lies in customer retention and account resolution, where I have consistently demonstrated my ability to use CRM tools such as Zendesk and Salesforce to streamline support and boost customer satisfaction.

In my most recent role as a Customer Service Consultant at DMC Debt Management, I handled high-volume calls and resolved customer account queries effectively. I achieved a remarkable 75% debt recovery rate, consistently exceeding team targets while maintaining accurate CRM documentation for audit compliance. My empathetic approach and ability to build rapport with clients from diverse backgrounds have been key to my success in this field.

Experience

Work history, roles, and key accomplishments

Customer Service Consultant

DMC Debt Management

Aug 2023 - Jan 2025 (1 year 5 months)

Handled high-volume inbound and outbound calls professionally and efficiently. Resolved customer account queries and provided personalized payment solutions. Achieved a 75% debt recovery rate, consistently exceeding team targets.

Customer Support Zendesk Salesforce Debt Recovery Conflict Resolution Active Listening Negotiation Time Management

Education

Degrees, certifications, and relevant coursework

Zanempucuko Senior Secondary School

Matric Certificate, General Studies

Completed secondary education, earning a Matric Certificate from Zanempucuko Senior Secondary School. Developed foundational knowledge and skills across various subjects.