Open to opportunities

Walsh Njiiri

@walshnjiiri

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Results-oriented professional with expertise in team leadership and quality assurance.

Kenya

Message

What I'm looking for

I am looking for a challenging role in a dynamic organization that values operational efficiency and offers opportunities for growth.

I am a results-oriented professional with extensive experience as a Team Leader, Virtual Assistant, and Quality Assurance Analyst. My career has been marked by a proven ability to manage, train, and motivate teams to achieve and exceed goals. I possess strong leadership, analytical, communication, and problem-solving skills, which have enabled me to excel in various roles across AI projects, customer service, and administrative support.

In my current role as a Team Leader at Samasource Kenya Ltd, I lead cross-functional teams, oversee project management, and ensure data quality compliance. My experience as a Virtual Assistant has honed my skills in administrative support, customer service, and digital marketing. I am passionate about process optimization and data validation, and I strive to enhance operational efficiency in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Upwork

Jul 2017 - Present (7 years 11 months)

Provided comprehensive administrative support, managed customer service inquiries, and handled social media management. Engaged in content creation, data research, and bookkeeping, while also offering tech and digital marketing support.

Administrative Support Customer Service Social Media Management Content Creation Research Bookkeeping Digital Marketing CRM Management

Current

Team Leader

Current

Samasource Kenya Ltd

Sep 2018 - Present (6 years 9 months)

Led cross-functional teams, managed project execution, and ensured data quality compliance. Focused on process optimization and stakeholder engagement while providing training and mentorship to team members.

Team Management Project Management Data Quality Process Optimization Stakeholder Engagement Training Reporting

Quality Assurance Analyst

Samasource Kenya Ltd

Mar 2017 - Sep 2018 (1 year 6 months)

Ensured data accuracy and compliance through validation and testing. Developed test cases for AI models and collaborated with engineers for quality improvements.

Data Validation Quality Assurance Testing Compliance Collaboration

Assistant Chef

Oak Place Center

Jun 2015 - Nov 2015 (5 months)

Managed kitchen operations, ensured guest hospitality, and maintained inventory. Assisted in food preparation and service.

Guest Service Storekeeping

Associate

Samasource Kenya Ltd

Nov 2015 - Feb 2017 (1 year 3 months)

Performed data annotation and quality control for AI training datasets. Collaborated on process improvements and ensured compliance with data privacy standards.

Quality Control Process Improvement Compliance Collaboration

Education

Degrees, certifications, and relevant coursework

Nairobi Institute of Business Studies

Business Management

2021 -

Coursera

Professional Certificate, Information Technology

2020 - 2020

Completed the Google IT Support Professional Certificate, covering technical support fundamentals, computer networking, operating systems, and IT security.