Open to opportunities

Aston Anyanzwa

@astonanyanzwa

Message

I am an experienced Team Leader improving operations and team performance.

Kenya

Message

What I'm looking for

I seek a team-focused operations or quality-assurance role where I can lead, coach staff, improve processes, and reduce defects while delivering measurable efficiency gains.

I am a dedicated Team Leader with over three years' experience leading teams in fast-paced data and quality environments at Samasource. I consistently prepared daily, weekly and monthly reports, trained underperforming associates, resolved work-related issues, and ensured smooth operations.

I hold a Diploma in Information Communication and Quality Analyst Technology and a Certificate in Web Research, and I bring strengths in Microsoft Office, data entry, image and video annotation, and quality assurance. I am motivated to use coaching and process improvements to reduce defects and support team performance.

Experience

Work history, roles, and key accomplishments

Team Leader

Sama source LTD

Oct 2020 - Jan 2025 (4 years 3 months)

Managed multiple office functions in a fast-paced environment, ensuring smooth operation of equipment and resolving work-related problems among team members. Prepared and submitted daily reports to management and assisted in training underperforming associates.

Time Management Organizational Skills Microsoft Office Problem Solving Communication Skills Data Entry Calendar Management Team Leadership Training Reporting

Quality Analyst

Samasource Limited Company

Jan 2018 - Oct 2020 (2 years 9 months)

Compiled and sent daily, weekly, and monthly quality reports to management and stakeholders. Collaborated with the Training and Quality Manager to set quality standards across work streams and maintained up-to-date records of individual agents' quality performance.

Quality Assurance Data Analysis Reporting Training Feedback Quality Problem Solving Team Collaboration Data Management

Image/Video Annotation

Samasource Limited Company

Jul 2016 - Jan 2018 (1 year 6 months)

Performed image and video annotations, maintaining data work requirements by following data program techniques and procedures. Attended to data queries and reported major data errors to management.

Data Entry Data Quality Data Management Problem Solving Attention To Detail Teamwork Quality Control Data Reporting

Education

Degrees, certifications, and relevant coursework

ICS Technical College

Diploma, Information Communication and Technology

2018 - 2020

Acquired a Diploma in Information Communication and Technology, focusing on key principles and applications. Developed skills in quality analysis relevant to the IT sector.

Samaschool Training

Certificate, Web Research

2016 - 2016

Completed a Certificate in Web Research, gaining proficiency in various research methodologies and tools. Enhanced skills in data collection and information retrieval.

Ulumbi Secondary School

Kenya Certificate of Secondary Education, General Studies

2010 - 2014

Obtained the Kenya Certificate of Secondary Education, demonstrating foundational knowledge across various subjects. Prepared for further education and professional development.