Flavier Lunganyi

Spearheaded data generation, validation, and cleansing to ensure dataset integrity and integrated external insights to enhance client data quality; provided sales and customer support solutions to streamline service delivery.

Led a remote team of 42 associates across Kenya and Uganda, conducting performance reviews, quality assessments, and strategic coaching while overseeing reporting, analytics, and workflow planning to drive operational efficiency.

Delivered inbound and outbound customer service, resolved inquiries, and built strong customer relationships to improve satisfaction and retention.

Monitored team performance, enforced quality standards, and provided feedback and coaching to enhance service delivery and operational compliance.

Performed product classification and data verification to maintain data integrity through meticulous review and correction processes.

Managed bookkeeping, compiled financial records, and handled administrative and member customer service tasks to resolve inquiries efficiently.

Completed a certification in Fundamentals of Waterfall Project Management focused on waterfall methodology and project lifecycle fundamentals.

Completed a Diploma in Project Management covering project planning, execution, monitoring, and control.

Completed a Diploma in Computerized Air Travel Operations & Customer Service focused on reservation systems and customer service in aviation.

Completed a certificate program in Financial Knowledge & Entrepreneurial Skills to support young entrepreneurship and basic financial literacy.