AGALEX GATHU
@alexgathu
Team Lead with 5+ years leading, coaching, and delivering high-performing operational teams.
KenyaWhat I'm looking for
I am a strategic Team Lead with over five years of experience mentoring, managing, and motivating delivery teams to meet KPIs and business objectives. I specialize in training, quality assurance, performance monitoring, and resource planning to drive measurable improvements.
My background includes progressive leadership roles at SamaSource and PoaInternet, where I led tele-sales and data annotation teams, conducted audits, prepared performance reports, and implemented coaching programs that improved productivity and quality. I combine hands-on QA and project auditing experience with daily operational reporting and stakeholder communication.
I am dependable, solutions-focused, and committed to staff development and operational excellence. I bring strong discipline, process-driven management, and a track record of meeting deadlines while fostering team growth and celebrating achievements.
Experience
Work history, roles, and key accomplishments
Data Annotation Specialist
Micro1
Apr 2025 - Present (6 months)
Annotates and validates text, image, audio, and video datasets to project guidelines, identifies edge cases to improve labeling quality, and meets deadlines while supporting team consistency.
Team Lead
SamaSource
Nov 2020 - Mar 2025 (4 years 4 months)
Led teams to meet KPIs and productivity targets across multiple campaigns, implemented quality coaching and training that improved performance and ensured timely delivery of daily/weekly reporting.
Team Lead
Poa Internet
Jun 2023 - Oct 2023 (4 months)
Managed tele-sales team performance, conducted quality analysis and weekly training, and drove sales efficiency and compliance to achieve monthly targets and improve conversion rates.
Project Auditor
SamaSource
Dec 2017 - Oct 2020 (2 years 10 months)
Conducted weekly delivery audits, tracked QA scores and sampling, identified process gaps, and generated reports to improve project quality and on-time delivery.
Quality Analyst
SamaSource
May 2017 - Oct 2020 (3 years 5 months)
Analyzed agent outputs against standards, compiled daily/weekly/monthly quality reports, and recommended training to address recurring performance gaps.
Education
Degrees, certifications, and relevant coursework
East African Institute of Higher Studies
Diploma, Information Technology
2016 -
Pursuing a Diploma in Information Technology with coursework and practical training in ICT-related subjects.
CAP Youth Empowerment Institute
Certificate, Building and Construction
2014 - 2014
Completed a short Building and Construction program covering site works, foundations, walls, roofs and basic roadworks, plus entrepreneurship and IT skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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