Open to opportunities

Ken Gachanja

@kengachanja

Message

Experienced project manager with a focus on team leadership and AI.

Kenya

Message

What I'm looking for

I seek a dynamic role that fosters growth, innovation, and teamwork.

I am a dedicated Project Manager with over 10 years of experience in project management, marketing, and the Artificial Intelligence software industry. My journey has been marked by a commitment to continuous learning and professional growth, allowing me to specialize in various fields. I am certified in project management and have a proven track record of leading target-driven teams to deliver exceptional service.

Currently, I serve as a Project Manager at SkillsHub Africa, where I define company goals, streamline data processes, and ensure effective communication between teams and clients. My previous roles as Team Lead and Quality Analyst at Sama have equipped me with strong analytical and problem-solving skills, enabling me to manage large teams and improve operational efficiencies. I take pride in my ability to mentor and develop talent, fostering a collaborative environment that drives success.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

SkillsHub Africa

Jul 2023 - Present (1 year 10 months)

As a Project Manager, I define company goals, create cohesive teams, and oversee project planning and execution. I streamline data management processes, ensure quality assurance, and maintain effective communication with stakeholders to deliver exceptional service.

Project Management Data Management Quality Assurance Team Leadership Risk Management Communication Time Management Planning Automation

Team Lead

Sama

Jan 2020 - Nov 2022 (2 years 10 months)

Managed a team of over 230 staff, focusing on performance reviews, client satisfaction, and operational improvements. Developed training programs and maintained compliance with company regulations while fostering a motivated team environment.

Team Management Performance Reviews Training Compliance Data Management Quality Control Communication Problem Solving

Quality Analyst

Sama

Dec 2018 - Dec 2019 (1 year)

Conducted performance tests and coached team members on new materials. Maintained QA databases and prepared quality reports to enhance team performance and client accuracy.

Quality Assurance Performance Testing Coaching Data Analysis Reporting Database Management Client Communication Training Process Improvement Problem Solving

Agent

Sama

Sep 2017 - Nov 2018 (1 year 2 months)

Tracked performance against KPIs and assisted quality analysts in identifying data challenges. Ensured adherence to company policies and regulations.

Performance Tracking Data Analysis Compliance Customer Service Team Collaboration Problem Solving Communication Reporting Quality Assurance

Team Lead

Youth Dynamix

Jan 2016 - Aug 2017 (1 year 7 months)

Supervised sales teams, managed recruitment, and resolved customer inquiries. Ensured sales targets were met while maintaining inventory control and staff motivation.

Sales Management Team Management Customer Service Recruitment Inventory Problem Solving Conflict Resolution Performance Monitoring Training Communication

Researcher

Nairobi National Museum

Jan 2014 - Jan 2015 (1 year)

Conducted in-depth research using qualitative and quantitative methods. Analyzed data, prepared reports, and maintained a comprehensive database of research activities.

Research Data Analysis Reporting Database Management Qualitative Research Quantitative Research Presentation Skills Critical Thinking Documentation

Sales Representative

Heritage Marketing Track Solution

Jan 2014 - Jan 2015 (1 year)

Grew customer base through effective networking and consultative sales approaches. Focused on understanding customer needs and providing tailored solutions.

Sales Customer Acquisition Networking Consultative Selling Relationship Management Communication Problem Solving Negotiation Market Research Customer Service

Sales Representative

Safaricom

Jan 2013 - Jan 2014 (1 year)

Consistently met and exceeded sales goals while maintaining productive relationships with customers. Managed the complete sales cycle from prospecting to closing.