DIANA NN
@dianann
Motivated team captain with strong skills in quality assurance.
What I'm looking for
I am a punctual and motivated individual with a proven track record of working effectively in busy environments while maintaining high standards of work. My experience as a Team Captain at Sama Source Kenya has honed my leadership skills, allowing me to conduct daily reports on team progress and ensure optimal accuracy in our outputs. I thrive on building strong working relationships with colleagues at all levels, which has been essential in fostering a collaborative team atmosphere.
Throughout my career, I have demonstrated my ability to coach and mentor team members, providing constructive feedback and facilitating training sessions to address performance gaps. My role as a Reviewer has further strengthened my attention to detail, as I perform quality checks to guarantee 100% accuracy in deliverables. I am committed to continuous improvement and take pride in my ability to adapt to challenges while remaining focused on achieving team goals.
Experience
Work history, roles, and key accomplishments
Team Captain
Sama Source Kenya
Aug 2020 - Present (4 years 11 months)
As a Team Captain, I conduct daily reports on team progress, ensure accuracy, plan meetings, and represent the Team Lead in their absence. I also address team issues and maintain high standards of work.
Reviewer
Sama Source Kenya
Jun 2020 - Jun 2024 (4 years)
In my role as a Reviewer, I perform quality checks on tasks, coach agents, provide feedback, and compile performance reports for supervisors to ensure high accuracy and continuous improvement.
Service Delivery Agent/Reviewer
Sama Source Kenya Limited
Aug 2017 - Jun 2020 (2 years 10 months)
As a Service Delivery Agent/Reviewer, I captured and processed data, resolved discrepancies, and maintained data integrity while contributing to team goals and supporting team members.
Education
Degrees, certifications, and relevant coursework
Kenya Methodist University
Bachelor of Business Administration, Business Administration
2019 - 2020
Pursued a Bachelor of Business Administration with a major in Procurement and Supply Chain Management.
Kenya Methodist University
Diploma, Business Administration
2013 - 2014
Completed a Diploma in Business Administration with a focus on Procurement and Supply Chain Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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