Open to opportunities

Josphine makhonge

@josphinemakhonge

Message

Project and operations leader driving team performance and scalable process improvements.

Kenya

Message

What I'm looking for

I seek roles where I can lead distributed teams, optimize operations with data-driven processes, mentor talent, and deliver high-quality client outcomes in a collaborative culture.

I am a results-driven Project & Operations Leader with 5+ years leading distributed teams, workforce coordination, and process optimization across tech and data-annotation environments. I have a proven track record of meeting KPIs, delivering projects on time, and improving operational efficiency through data-driven decisions.

I excel at stakeholder communication, quality assurance, and mentoring talent to close skill gaps while fostering collaborative cultures. My experience includes managing remote teams, designing training programs, enforcing SLAs, and preparing performance reports that support continuous improvement and client satisfaction.

Experience

Work history, roles, and key accomplishments

Project Team Lead

Samasource Inc

Nov 2023 - Jul 2025 (1 year 8 months)

Led a high-performing operations team to achieve KPI and quality targets, implemented corrective actions to mitigate risks, and improved team morale and retention through coaching and engagement initiatives.

Team Leadership Performance Management Quality Assurance KPI Tracking Coaching Incident Management Reporting Continuous Improvement

Project Delivery Assistant

Cloudfactory Kenya Limited

Dec 2021 - Oct 2023 (1 year 10 months)

Managed a portfolio of projects and 100+ remote workers, ensured SLA adherence and monthly capacity fulfilment, and supported process improvements that drove client satisfaction for projects with $50k+ monthly MRR.

Project Management Capacity Planning Training Development Risk Mitigation Reporting SLA Management

Data Annotation Specialist

Cloudfactory Kenya Limited

Feb 2020 - Nov 2021 (1 year 9 months)

Performed accurate data annotation and task quality control for AI/ML datasets, trained and onboarded new team members, and supported workforce scheduling to meet monthly capacity targets.

Data Annotation Quality Control Onboarding Data Quality