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Josphine makhonge

@josphinemakhonge

Project and operations leader driving team performance and scalable process improvements.

Kenya
Message

What I'm looking for

I seek roles where I can lead distributed teams, optimize operations with data-driven processes, mentor talent, and deliver high-quality client outcomes in a collaborative culture.

I am a results-driven Project & Operations Leader with 5+ years leading distributed teams, workforce coordination, and process optimization across tech and data-annotation environments. I have a proven track record of meeting KPIs, delivering projects on time, and improving operational efficiency through data-driven decisions.

I excel at stakeholder communication, quality assurance, and mentoring talent to close skill gaps while fostering collaborative cultures. My experience includes managing remote teams, designing training programs, enforcing SLAs, and preparing performance reports that support continuous improvement and client satisfaction.

Experience

Work history, roles, and key accomplishments

CL

Data Annotation Specialist

Cloudfactory Kenya Limited

Feb 2020 - Nov 2021 (1 year 9 months)

Performed accurate data annotation and task quality control for AI/ML datasets, trained and onboarded new team members, and supported workforce scheduling to meet monthly capacity targets.

Education

Degrees, certifications, and relevant coursework

University of Nairobi logoUN

University of Nairobi

Bachelor of Economics, Economics

2015 - 2020

Completed a Bachelor of Economics at the University of Nairobi from September 2015 to December 2020.

Strathmore University logoSU

Strathmore University

CPA Part 1, Accounting

2015 - 2015

Completed CPA Part 1 coursework at Strathmore University during January to June 2015.

BM

Booker Academy Secondary Section, Mumias

KCSE, Secondary Education

2011 - 2014

Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE) between January 2011 and November 2014.

Tech stack

Software and tools used professionally

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Josphine makhonge - Project Team Lead - Samasource Inc | Himalayas