I seek leadership roles in L&D, customer success or training operations where I can scale onboarding, improve KPI outcomes, drive ROI, and lead cross-functional teams in a data-driven, collaborative culture.
Open to opportunities
Wadi Martinelli
@wadimartinelli
Global Learning & Development leader driving onboarding, ROI, and performance improvement.
ColombiaWhat I'm looking for
I am a strategic and results-driven Learning & Development leader with 8+ years building and optimizing training operations across global BPO, travel, financial, retail, health, technology, collections and sales sectors. I design scalable onboarding programs, implement LMS and gamification solutions, and deliver measurable impact—raising graduation rates from 50% to 85–90%, improving KPIs by up to 300%, and achieving 20–30% ROI through curriculum redesign and resource optimization.
I have deep expertise in instructional design (ADDIE/SAM), learning analytics, gamification, and cross-functional project leadership, and have managed large distributed teams and multi-vendor training ecosystems across LATAM, Europe, and the U.S. I am fluent in Spanish and English, hold Six Sigma Green Belt certification, and combine hands-on facilitation with data-driven approaches to accelerate proficiency, engagement, and compliance.
Experience
Work history, roles, and key accomplishments
FO
Senior Learning Manager
Foundever
Dec 2021 - Sep 2025 (3 years 9 months)
Oversaw regional learning operations across LATAM, APAC and NA, leading teams of managers, coordinators and 40+ trainers to onboard 10,000+ hires annually and increase graduation rates from 50% to 85–90% while improving CSAT, AHT, QA and sales metrics up to 300%.
FO
Learning Manager
Foundever
Nov 2019 - Dec 2021 (2 years 1 month)
Managed national learning operations and a team of coordinators and 10+ trainers, raising KPIs over 200%, sustaining >90% graduation rates across projects, and delivering 150%+ ROI via LMS and gamification rollouts.
FO
Learning Specialist
Foundever
Jan 2018 - Nov 2019 (1 year 10 months)
Facilitated onboarding across multiple vendor accounts, redesigned foundational training with blended learning approaches and localized content to boost retention and performance application in bilingual markets.
TT
IT Manager
Tickets & Travel
Jan 2015 - Dec 2017 (2 years 11 months)
Led IT infrastructure and help desk, implemented standardized technical onboarding for devices/SSO reducing time-to-productivity, and created SOPs and micro-videos that lowered repeat support tickets.
GV
Business Consultant
Grupo Vantech
Jun 2013 - Dec 2014 (1 year 6 months)
Conducted compliance and due diligence verifications for financial and criminal contexts (OFAC, INTERPOL) to support risk and regulatory processes.
Education
Degrees, certifications, and relevant coursework
Pontifical Xavierian University
Bachelor of Psychology, Psychology
2015 - 2017
Completed coursework towards a Bachelor’s Degree in Psychology between 2015 and 2017 without confirmation of degree completion.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
ColombiaAuthorized to work in
Salary expectations
60k-80k USD
Social media
Job categories
Skills
Training OperationsInstructional DesignADDIESAMLearning AnalyticsGamificationLMSCurriculum InfrastructureVILT FacilitationKirkpatrick Phillips EvaluationCoachingKnowledge ManagementProject ManagementContinuous ImprovementVendor ManagementHRIS IntegrationSCORM XAPI LRSMicrosoft Office 365Google WorkspaceArticulate 360MoodleCentricZendeskSalesforcePower BIConfluenceNotionCamtasiaSurveyMonkeyChatGptStable DiffusionCUDACanvaClickUpElevenLabsGmailHubSpotInstructorJiraMicrosoft TeamsQualtricsSmartsheetStorylineSunoWindowsWindows ServerSSO
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