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ANDRÉS RAFAEL HENRÍQUEZ ORTEGA

@andrsrafaelhenrquezo

LMS and data integrations specialist at NOVUSTEC S.A.S who supported SAP learning systems and reduced recurring integration incidents by 30%.

Colombia

Message

At NOVUSTEC S.A.S, I managed technical incidents and data requirements across SAP environments and corporate LMS platforms. I improved documentation and troubleshooting workflows, reducing recurring technical and integration incidents by 30%.

At SEGENTEC S.A.S, I supported the SAP ecosystem for more than 15,000 users, developed platform health and support dashboards, and supervised the implementation of the ADDIE methodology. I also led teams working on virtual course development and system administration.

Earlier, I administered SAP Learning and Moodle systems at Fundación Cerrejón and managed a virtual learning platform for more than 10,000 users at Fundación Cerrejón para el Progreso de La Guajira. My work has included enterprise LMS administration, course development, and integrations involving PeopleSoft, SIIO, and SAP.

Experience

Work history, roles, and key accomplishments

Help Desk Lead

Novustec S.A.S

Jul 2025 - Mar 2026 (8 months)

Managed end-to-end technical incidents and data requirements across SAP environments and corporate LMS platforms, ensuring data integrity through ETL flows and API synchronizations. Supervised ticket resolution under SLAs exceeding 95% and implemented process improvements that reduced recurring incidents by 30%.

SAP LMS ETL APIs Power BI Help Desk SLA Troubleshooting Process Improvement

LMS Coordinator

Segentec S.A.S

Sep 2021 - May 2025 (3 years 8 months)

Ensured operational uptime of the SAP ecosystem, providing specialized support to 15,000+ users. Developed dashboards and KPIs for senior management and led teams in virtual course development and system administration.

SAP LMS Dashboarding KPIs SLA ADDIE Team Leadership

Product E-Learning Coordinator

Mangus

Oct 2020 - Feb 2022 (1 year 4 months)

Managed B2B/B2C portfolios for over 150 training projects and coordinated support teams, resolving 10,000+ tickets with a >95% SLA. Developed retention strategies resulting in a 20% increase in client loyalty.

Project Management Help Desk SLA Customer Experience Retention Strategy

E & B-Learning Coordinator

Fundación Cerrejón

Aug 2019 - Aug 2021 (2 years)

Led the analysis, design, and evaluation of courses aligned with corporate talent strategies. Administered SAP Learning and Moodle systems, generating employee-specific reports and providing Level 1 and 2 support for SAP technical incidents.

Instructional Design SAP Moodle LMS administration Help Desk

LMS Administrator & Course Developer

Fundación Cerrejón para el Progreso de La Guajira

Oct 2016 - Aug 2019 (2 years 10 months)

Managed the virtual learning platform for 10,000+ users, overseeing course creation, technical support, and operational monitoring. Designed and updated instructional materials, coordinated assessments, and managed data integration across enterprise systems including PeopleSoft, SIIO, and SAP.

LMS administration Instructional Design Peoplesoft SIIO SAP Data Integration Quality Assurance

LMS Administrator

Quillasoft

Jun 2016 - Oct 2016 (4 months)

Managed the Moodle platform, including user management, course creation, technical troubleshooting, and operational tracking. Collaborated with external providers to develop customized virtual learning content and provided specialized technical support.

Moodle LMS administration Technical Support Digital Content Development

Education

Degrees, certifications, and relevant coursework

ENEB - European Business School of Barcelona

Specialization, Innovation & Project Management

Pursuing a Specialization in Innovation & Project Management, expected to complete in September 2026.

ENEB - European Business School of Barcelona

Global MBA, Project Management

Pursuing a Global MBA in Project Management, expected to complete in September 2026.

National Learning Service (SENA)

Certificate, Information and Communication Technologies

2020 - 2020

Completed a course on Management of New ICT Technologies in June 2020.

Politécnico Gran Colombiano

Bachelor of Science, Software Implementation

Completed a Bachelor of Science in Software Implementation in December 2019.

National Learning Service (SENA)

Certificate, Human Resources Management

2009 - 2009

Completed short courses in Human Resources Management, Creativity for Labor Conflict Resolution, Business Information Systems, and Leadership Mindset in 2009.