As a Specialist- Learning Management, I coordinated training and onboarding for customer service campaigns, drawing on 5+ years of experience to support team readiness and performance.
I partnered directly with clients to deliver training sessions and align learning strategies with business goals. I also designed training materials and programs for operational and client requirements, and supported campaign stabilization from planning through post-launch.
I tracked performance metrics with Tableau and Medallia to identify improvement opportunities, and used ALFA to support training delivery and learner engagement. I also provided real-time troubleshooting during training sessions.
