Barbara Echenique

I’m a training and education leader with 6+ years designing learning strategies for multicultural commercial teams across four countries, rooted in the belief that “education is a creative act.” I connect diverse audiences to a brand’s story while grounding learning in enterprise L&D. My focus is the beauty and dermatological industry, where brands like La Roche-Posay, CeraVe, and Vichy deserve educators who translate clinical science into stories that inspire healthcare professionals and consumers.

In my current role as Knowledge Management Lead at Sutherland Global Services, I redesigned end-to-end onboarding curricula using the ADDIE model and standardized delivery across Manila, Bogotá, Sofia, and Hyderabad. I achieved a 12% improvement in new-hire performance within 30 days (post-training KPI scores) and reduced content-to-performance gaps by 6% through systematic gap analyses and rebuilding materials for multicultural audiences. I also developed and coached 60+ training professionals across four countries, driving a 15% uplift in team performance scores at 90 days through structured growth plans and follow-up.

I lead multi-market enablement with hands-on operational rigor—planning regional seminars and workshops that reached 98% learner satisfaction by managing full-cycle logistics, speaker coordination, and budget tracking. Earlier, as a Subject Matter Expert & Email/Chat Advisor, I reduced advisor readiness time from 5 to 4 days and onboarded 60+ new advisors to 90-day performance targets using a scalable knowledge-transfer and coaching framework. As a Freelance Spanish Language Educator, I maintained 90% learner retention through culturally adapted curricula for international students across beginner and advanced levels.