Learning & Development Manager with 9+ years designing and running onboarding and training programs across 8 countries, including programs for early-career hires entering their first corporate roles. Builds end-to-end learning journeys that connect orientation, instructor-led and self-paced learning, and follow-up, and measures them with quality, productivity, and learner-sentiment data. Led teams of up to 12 Trainers and piloted AI-enabled approaches to training. Skilled at influencing without authority and partnering with operations, workforce planning, and quality teams in global, matrixed environments.
Looking for a job
Paula Perez
@paulaperez3
Learning Delivery Manager at Amazon who cut onboarding delivery time by 40% while achieving 94% satisfaction.
ColombiaExperience
Work history, roles, and key accomplishments
Owned a global onboarding program for 650+ Training Specialists, cutting delivery time by 40% with a 94% satisfaction rate. Led cross-functional training programs across 8 countries and managed a team of up to 12 Trainers.
Delivered instructor-led, virtual, self-paced, and experiential learning programs for 100-150 new customer service associates annually. Designed and implemented a standardized New Hire Orientation program that reduced onboarding time by 50%.
Facilitated language training moving learners across CEFR levels, designing curriculum to support new hire conversion and coaching activities. Designed training materials grounded in adult learning strategies.
Education
Degrees, certifications, and relevant coursework
Berklee College of Music Online
Music Supervision, Music Supervision
2023 - 2025
Completed Music Supervision program at Berklee College of Music Online from 2023 to 2025.
Universidad de Bogotá Jorge Tadeo Lozano
Bachelor's Degree, Photography
2016 - 2020
Earned a Bachelor's Degree in Photography from Universidad de Bogotá Jorge Tadeo Lozano from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ColombiaAuthorized to work in
Salary expectations
60k-120k USD
Social media
Job categories
Skills
Learning Program CoordinationProject ManagementEnglishLearning DesignLearning Experience DesignLearning and DevelopmentLearning StrategyTraining Program ManagementNew Hire OnboardingCurriculum DesignLearning Content DesignAdult Learning PrinciplesInstructor Led Trainingvirtual trainingSelf Paced CoursesExperiential LearningTeam ManagementTrainer SourcingTrainer SchedulingCoachingPerformance Feedback
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