Vuyolwethu Jobo
@vuyolwethujobo
I am an experienced customer-service professional with transport and retail operations experience.
South AfricaWhat I'm looking for
I am a dedicated customer-service and operations professional with five years as a Train Assistant at Transnet and earlier roles in call centres, retail and hospitality.
At Transnet I supported safe train movement, assisted in emergencies and performed administrative duties, building reliability and attention to detail. My call-centre and retail experience strengthened my communication, escalation handling and customer-record management skills.
I hold N4 and N5 certificates in Marketing Management and I seek a dynamic, team-oriented role where I can contribute strong service orientation and operational discipline.
Experience
Work history, roles, and key accomplishments
Train Assistant
Transnet SOC
Sep 2019 - Jul 2024 (4 years 10 months)
Assisted the train driver to ensure safe movement of trains, supported emergency response, and performed operational and administrative duties from 09/2019 to 07/2024.
Call Centre Agent
Altron Bytes People's Solution
Jul 2018 - Jul 2019 (1 year)
Handled customer inquiries and resolved issues, provided product and service information, maintained customer records, and escalated complex cases to supervisors.
Customer Service Representative
Woolworths Houtbay
Dec 2012 - Dec 2015 (3 years)
Operated tills and delivered product-focused customer service by advising on features and pricing, processing transactions, and resolving customer queries.
Waitress
Pirates Pub & Grill
Mar 2010 - Oct 2012 (2 years 7 months)
Welcomed and served guests, provided menu recommendations, processed orders, and adhered to strict food handling and hygiene standards.
Education
Degrees, certifications, and relevant coursework
Port Elizabeth College
N5 Certificate, Marketing Management
Completed N5 in Marketing Management at Port Elizabeth College in 2017.
Port Elizabeth College
N4 Certificate, Marketing Management
Completed N4 in Marketing Management at Port Elizabeth College in 2016.
Newell Public Secondary
Matric (Grade 12), Matric
Completed Grade 12 (Matric) at Newell Public Secondary in 2008.
Availability
Location
South AfricaAuthorized to work in
Job categories
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