Open to opportunities

Valentine Makgata

@valentinemakgata

Message

Ambitious customer service and administration professional focused on operational excellence.

South Africa

Message

What I'm looking for

I seek a growth-oriented role in customer service or operations with supportive culture, clear progression, hands-on responsibilities and opportunities to broaden sales and logistics skills.

I am an ambitious customer service and administration professional with hands-on experience across retail, occupational health and security services. I combine strong organisation, attention to detail and advanced Microsoft Office skills to deliver accurate, timely operational support.

My career includes roles in customer service, order processing, trade counter support and administration where I consistently improved order accuracy, quote turnaround and client satisfaction. I have experience coordinating cross-functional teams, courier logistics and supplier reconciliations.

I hold a Marketing Management N6, a Higher Certificate in Law and am currently studying for an LLB, reflecting my commitment to continuous learning and professional development. I have been recognised for meeting and exceeding sales targets and for strong administration outcomes.

I am driven to take on growth opportunities where I can contribute reliable customer-facing support, process improvements and logistics coordination while continuing to build product knowledge and sales/negotiation capabilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Assistant

Current

G2 Fire

Jan 2024 - Present (2 years)

Managed customer quotes, order processing and online orders while coordinating with sales, warehouse and finance to ensure accurate same-day quotes and on-time courier dispatches for local and export shipments.

Customer Service Order Processing COURIER Sales Support Logistics MS Office Data Entry

Counter / Customer Assistant

Checkers (Pty) Ltd

Jun 2017 - Apr 2021 (3 years 10 months)

Handled supplier reconciliations, stock control and customer service, led resolution of customer issues and supported audit processes to maintain accurate purchase order and supplier records.

Stock Control Customer Service Audit Support Reporting MS Excel Relationship Management

Cashier

Cheney's Liquor Store

Oct 2016 - Dec 2016 (2 months)

Operated the cash register and managed prepayment, returns and creditor document matching while maintaining supplier account records and daily reporting.

Cash Handling Invoice Matching Data Entry Reporting MS Excel Customer Service

Admin Clerk

Bluecollar Occupational Health

Dec 2014 - May 2016 (1 year 5 months)

Performed general office administration, client reporting, payroll/time capture, SARS and labour registrations, inventory management and tender submission support to ensure compliance and accurate client medical reports.

Office Administration Payroll SARs Reporting Inventory Management MS Office

Marketing Intern

Bluecollar Occupational Health

Nov 2014 - Nov 2015 (1 year)

Promoted services, compiled marketing reports and performed sales analysis, consistently exceeding weekly and monthly targets and supporting territory sales tracking and lead outreach.

Telemarketing Sales Reporting Market Analysis Lead Generation CRM Presentation MS Office Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

University of South Africa (UNISA)

Bachelor of Laws (LLB), Law

2025 -

Currently enrolled in LLB degree studies (programme started in 2025).

University of South Africa (UNISA)

Higher Certificate, Law

2022 - 2022

Completed a Higher Certificate in Law covering research methodology, academic literacy and communication skills in 2022.

Ekurhuleni East College

National Diploma (N6 equivalent), Marketing Management

Completed N6 qualification in Marketing Management with coursework in computer literacy, research management, marketing, entrepreneurship and sales management.