Open to opportunities

Shaqeelah Petersen

@shaqeelahpetersen

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Customer care and retail professional with decade-plus experience in service, sales, and administration.

South Africa

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What I'm looking for

I’m looking for a customer-focused role where I can combine service excellence, accurate POS/financial handling, and smooth administration, while growing through continuous learning and supportive teamwork.

I’m a dedicated and versatile professional with over a decade of experience spanning retail, hospitality, and administrative roles. I consistently deliver excellence in customer service, sales assistance, and office management—especially in fast-paced environments.

I bring strong customer-focused skills: I resolve conflicts, handle inquiries, and communicate professionally to ensure satisfaction. I’m also comfortable managing high transaction volumes accurately using Point of Sale (POS) systems.

On the operations side, I handle administration end to end—data capturing, filing, and managing cloud storage—while maintaining proper telephone etiquette. I’m proficient in financial handling too, including petty cash management and preparing bank deposits accurately.

I’m currently expanding my capability through Early Childhood Development studies on a part-time basis. I enjoy supporting teams wherever needed, from classroom assistance and educational activities to housekeeping and guest-facing service that protects cleanliness and standards.

Experience

Work history, roles, and key accomplishments

Customer Care Assistant

Clothing Junction

Jun 2024 - Oct 2025 (1 year 4 months)

Provided front-line customer service by resolving inquiries and complaints efficiently. Processed high volumes of transactions accurately using POS systems and supported inventory-related floor standards.

Customer Service Conflict Resolution POS systems Transaction Processing Complaint Handling

Sales Assistant

Time to Shine Jewellery Store

Jun 2022 - Apr 2024 (1 year 10 months)

Guided customers with product selection and built strong relationships through personalised service. Maintained a secure, professional environment for luxury goods.

Customer Service Product Knowledge Personalized Services Relationship Building Retail Operations

Waitress

Wimpy

Feb 2022 - May 2022 (3 months)

Delivered high standards of table service in a busy environment to support customer satisfaction. Maintained professional service throughout peak periods.

Customer Satisfaction Hospitality Operations Communication Team Support

Assistant Class Teacher

The Little Barn Academy

Jan 2021 - Dec 2021 (11 months)

Assisted lead teachers with classroom management and supported educational activities. Helped maintain an organised learning environment for students.

Classroom Management Learning Support Communication Team Collaboration

Housekeeping and Laundry Attendant

Capetonian Hotel

Jan 2020 - May 2020 (4 months)

Upheld strict cleanliness and organisation standards for guest accommodations. Managed housekeeping and laundry duties to ensure rooms were prepared to standard.

Housekeeping Laundry Handling Guest Room Preparation Attention To Detail Organisation Hospitality Support

Education

Degrees, certifications, and relevant coursework

NPO Sustainability Solutions

Early Childhood Development Practitioner (ECD L4), Early Childhood Development

2025 -

Grade: L4

Early Childhood Development Practitioner (ECD L4) program starting September 2025 with a proposed end date of September 2026.

YoungPeople@Work

Basic Office Administration (Practical), Basic Office Administration

2026 -

Basic Office Administration Practical training beginning February 2026, covering inquiries handling, appointment scheduling, data capturing, filing, cloud storage, and financial administration (petty cash and banking).