MTMabokamoso Thulo
@mabokamosothulo
Proactive customer service professional with over four years of experience.
South AfricaWhat I'm looking for
I am a proactive and results-driven customer service professional with over four years of experience in customer services, office administration, sales, and procurement. My ability to lead customer-focused teams and deliver exceptional service has consistently driven client satisfaction. I am highly skilled in appointment setting, client engagement, cold calling, and utilizing CRM systems effectively.
Throughout my career, I have successfully managed front office operations, ensuring efficiency and customer satisfaction. I have overseen procurement cycles, maintained organized records, and supported budget tracking. My experience includes leading projects with organizations like UNICEF and the Ministry of Health, where I played an active role in community engagement campaigns and stakeholder communications.
In my previous roles, I have developed new business through cold calling and client referrals, built strong relationships with clients, and led sales teams to enhance service delivery. I am committed to continuous professional development, currently pursuing online modules in customer service consulting and procurement management.
Experience
Work history, roles, and key accomplishments
Sales and Marketing Officer/Team Leader
Platinum Credit LTD
Jan 2021 - Jan 2022 (1 year)
Successfully developed new business through cold calling and client referrals. Built strong relationships with clients by understanding their needs and providing tailored solutions. Led sales team and collaborated with other departments to enhance service delivery.
Receptionist
Goodwill Auto Clinic
Jan 2020 - Aug 2021 (1 year 7 months)
Successfully handled 20+ incoming phone calls per day, scheduling appointments, answering client inquiries and taking client information. Achieved 95% customer satisfaction score based on feedback score card. Prepared quotations and processed invoices.
Saleswoman and Store Keeper
Goodwill Auto Clinic
Sep 2017 - Oct 2018 (1 year 1 month)
Developed positive relationships with clients by staying up-to-date on individual needs, market trends and contract negotiations. Generated new business through targeted marketing strategies and client referrals. Managed the filing systems.
Education
Degrees, certifications, and relevant coursework
Institute of Extra Mural Studies
Diploma, Business Management
Completed a Diploma in Business Management, gaining foundational knowledge in various aspects of business operations and administration.
SCIM NETHERLANDS
Diploma, Psycho-Social Counselling
Obtained a Diploma in Psycho-Social Counselling, focusing on understanding and addressing psychological and social well-being.
New Millennium High School Lesotho
General Certificate for Secondary Education, General Studies
Achieved the General Certificate for Secondary Education, completing secondary education.
St Mary’s Secondary School
Junior Certificate, General Studies
Completed the Junior Certificate at St Mary’s Secondary School.
Makoanyane Primary School
Primary School Leaving Examinations, General Studies
Successfully completed the Primary School Leaving Examinations.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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