Sessy Masuku

I am a highly motivated individual with a solid background in customer service, having accumulated four years of experience as a Receptionist and three years as a Call Centre Agent. My journey has equipped me with strong communication and problem-solving skills, allowing me to excel in fast-paced environments. I am proficient in CRM software and have completed a Business Management short course, which has further enhanced my ability to understand customer needs and tailor my approach accordingly.

During my tenure at Eldo Coaches, I honed my skills in managing inquiries, resolving complaints, and providing exceptional customer support. I take pride in my ability to work both independently and collaboratively, ensuring that I contribute positively to team dynamics. My experience at Afrishore involved managing high-volume customer support calls, where I not only met but often exceeded sales targets and call handling quotas. I am committed to delivering outstanding service and continuously seek opportunities to learn and grow in my career.