Vunisia Couture
@vunisiacouture
Dedicated customer service professional with over 10 years of experience.
What I'm looking for
I am a dedicated and customer-focused professional with over 10 years of experience in delivering exceptional service in fast-paced environments. My expertise lies in problem-solving, effective communication, and managing customer relationships to ensure satisfaction. I have a proven ability to work independently and collaboratively, adapting quickly to new procedures and systems.
In my current role as a Customer Service Representative at Vunisia Fashion House, I handle high volumes of incoming calls, resolve customer complaints, and manage social media accounts while executing advertising campaigns. My experience also includes preparing daily sales reports and analyzing customer data for service improvement. I pride myself on maintaining exceptional service standards and utilizing my skills in Microsoft Office Suite to create and format reports efficiently.
My previous roles, including Administrative Officer and Fish Farm Manager, have further honed my organizational and leadership skills. I am passionate about leveraging my experience to contribute positively to any team and ensure customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vunisia Fashion House
Sep 2013 - Present (11 years 10 months)
Handled high volumes of incoming calls and provided effective solutions to customer inquiries. Managed social media accounts and executed advertising campaigns on Facebook, Instagram, and Google Ads.
Administrative Officer
Nature Nurture Group
Nov 2011 - Oct 2012 (11 months)
Performed bookkeeping, budget preparation, and financial record management. Processed payment requests, invoices, and receipts, ensuring accuracy and compliance with organizational standards.
Fish Farm Manager
Airochromis Farms
Feb 2010 - Oct 2011 (1 year 8 months)
Supervised pond maintenance and ensured the health and welfare of fish and staff. Managed customer interactions and sales of mature fish.
Education
Degrees, certifications, and relevant coursework
Lagos State University, Ojo
B.Sc. Fisheries, Fisheries
2005 - 2010
Grade: Second Class Lower Division
Completed a Bachelor of Science in Fisheries, focusing on aquaculture and fish farm management. Gained knowledge in maintaining pond health, optimizing fish growth, and managing sales.
Florin Computer College
Diploma, Desktop Publishing
2003 - 2003
Obtained a Diploma in Desktop Publishing, developing skills in various software applications for document and graphic design.
Topmost International Comprehensive Secondary School
Senior Secondary Certificate Examination, General Studies
1996 - 2002
Completed secondary education, earning the Senior Secondary Certificate Examination.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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