Boluwatife Olaseinde

I’m a dedicated Customer Service professional with knowledge of servicedelivery and proven multitasking abilities. I’m committed to maintaining professional relationships to increase profitability and drive business results.

In my Customer Service Representative (Call Center) role at Impact Water Nigeria, I handled inbound and outbound customer calls, resolving inquiries and complaints professionally. I maintained accurate call records and customer data using internal systems, met daily call targets with quality and customer satisfaction standards, and escalated technical and service-related issues through to resolution.

Before that, I built hands-on operational experience as a Farm Attendant at A&HFarm. I supported poultry operations and monitored animal welfare conditions, assisted with breeding activities, and helped with farm administration—always enforcing safety and environmental standards.

I hold a Bachelor in Agriculture (Animal Science) from Ekiti State University, and I completed Excel-focused training, including Certificate of Completion—Excel Spreadsheet Formulas for Finance. I bring a service-first mindset, strong communication, and problem-solving to help teams deliver consistently and improve outcomes.