Boluwatife Olaseinde
@boluwatifeolaseinde
Customer Service Representative delivering reliable support and service-driven results.
What I'm looking for
I’m a dedicated Customer Service professional with knowledge of servicedelivery and proven multitasking abilities. I’m committed to maintaining professional relationships to increase profitability and drive business results.
In my Customer Service Representative (Call Center) role at Impact Water Nigeria, I handled inbound and outbound customer calls, resolving inquiries and complaints professionally. I maintained accurate call records and customer data using internal systems, met daily call targets with quality and customer satisfaction standards, and escalated technical and service-related issues through to resolution.
Before that, I built hands-on operational experience as a Farm Attendant at A&HFarm. I supported poultry operations and monitored animal welfare conditions, assisted with breeding activities, and helped with farm administration—always enforcing safety and environmental standards.
I hold a Bachelor in Agriculture (Animal Science) from Ekiti State University, and I completed Excel-focused training, including Certificate of Completion—Excel Spreadsheet Formulas for Finance. I bring a service-first mindset, strong communication, and problem-solving to help teams deliver consistently and improve outcomes.
Experience
Work history, roles, and key accomplishments
Farm Attendant
A&H Farm
Jan 2023 - Present (3 years 3 months)
Supported poultry operations by monitoring animal welfare conditions and assisting with breeding activities. Helped with farm administration while maintaining safety and environmental standards.
Customer Service Representative
Impact Water Nigeria
Jan 2025 - Dec 2025 (11 months)
Handled inbound and outbound customer calls, resolving inquiries professionally and escalating technical or service issues through to resolution. Maintained accurate call records and customer data, met daily call targets, and supported strong customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Agriculture, Agriculture (Animal Science)
Bachelor in Agriculture (Animal Science) at Ekiti State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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